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Making Healthcare Work for You (MHWFY) is a mission-driven online talk show that’s shifting the healthcare conversation to love, hope, inspiration, and real solutions. Stephanie Feals & Dr. Apurv Gupta host conversations with an elite group of leaders who are solving healthcare’s most complex challenges. MHWFY shines a light on leaders’ personal dedication, unique perspectives, and empowering solutions through unscripted, authentic conversations. The show helps educate people and connect the dots to drive healthcare transformation. Guests & audience members are the people shaping the future of healthcare - from those working on the front line, to those creating the technology, to those driving policy change in government.
Episodes
Tuesday Oct 29, 2024
Tuesday Oct 29, 2024
Geoffrey Smith spent years working in human capital management, but after a collision of personal life and professional life, he knew he had to shift gears.
He now spends his time focusing on helping those in healthcare positively impact patient experience and outcomes through love and compassion. He also hosts a podcast, Mo-Ments of Experience, inspired by his loving 14-year old beagle, Mo.
In this episode, Geoffrey shares how he found his true purpose, how his sweet pup helped him and his wife heal after tragedy, and how organizations can help their employees truly thrive while pursing their passion and providing amazing care.
You don't want to miss this episode!
Topical timecodes:
00:49 - finding his purpose
3:03 - Mo the beagle's impact
5:24 - collision of personal and professional life
8:29 - team dynamics and looking for pockets of brilliance
12:57 - engagement surveys
16:13 - the role of the team leader
19:20 - engaging the workforce
22:00 - the Standout program
You an also catch our appearance on Geoffrey's show here:
https://www.youtube.com/watch?v=Le8DpIp7074
Connect with Geoffrey Smith: https://www.linkedin.com/in/geoffreypsmith/
Thursday Oct 24, 2024
Thursday Oct 24, 2024
In this MHWFY Voice of Love interview (brought to you by VoiceLove), Kimberly Bertini, Regional Director, Nursing Excellence for Baylor, Scott & White, Temple Market, joins us to share details about how the organization maintains their exceptional culture & outstanding results.
Kimberly shares how living the mission, trust, transparency, and shared governance are keys to success at Baylor, Scott & White.
She says from her first call with a recruiter at Baylor, Scott & White she could feel the warmth and transparency, a feeling she says is pervasive system-wide.
Through shared governance, Baylor, Scott & White is able to keep everyone aligned on the mission, and focus on the items important across their health system.
About Baylor, Scott & White: https://www.bswhealth.com
Connect with Kimberly Bertini: https://www.linkedin.com/in/kimberly-bertini-dnp-rn-ne-bc-3ba67212/
Topical time codes:
00:42 - Personal values
1:51 - Trustworthy relationships & caring for people as humans
3:37 - Transparency and immediate warmth at Baylor, Scott & White
5:59 - Strong culture system-wide through shared governance
9:24 - Finding the right fit and authentic values & mission
12:46 - The journey of incorporating shared governance at Baylor, Scott & White
18:41 - Outstanding organizational performance
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About VoiceLove:
Connecting hearts, healing with love, VoiceLove minimizes the emotional toll of isolation by strengthening the bonds between loved ones. VoiceLove ensures that patients never feel alone, particularly during challenging times. By providing a HIPAA-secure platform for heartfelt voice messages, VoiceLove fosters connections that enhance long-term resident health and joy. Communication equals safety, and our innovative approach ensures that every patient feels supported and cared for. VoiceLove also supports healthcare workers by reducing stress and enhancing patient engagement. VoiceLove is committed to driving transformative outcomes in healthcare through compassion, empathy, and love.
https://www.voicelove.com
Tuesday Oct 15, 2024
Tuesday Oct 15, 2024
In our latest interview, Lonnie Hirsch joins us to talk about how to move healthcare forward through collaboration, building trust, understanding who others are, and operationalizing love in a systems-based way. He tells us that creating systems based in love, rather than fear, will lead to profits.
Lonnie is the co-founder of the Healthcare Reinvention Collaborative & is the founder and CEO of Forefront Healthcare Consulting.
He’s working to bring humanity to healthcare, and to connect those who are working on solutions, by looking at the whole system, eliminating silos, and amplifying the positive work.
Check out the full interview here: https://youtu.be/kakmrHE2rac
Connect with Lonnie Hirsch: https://www.linkedin.com/in/lonniehirsch/
Learn more about the Healthcare Reinvention Collaborative: https://www.linkedin.com/company/healthcare-reinvention-collaborative/
Learn more about Forefront Healthcare Consulting: https://www.linkedin.com/company/forefront-healthcare-consulting/
Topical time codes:
00:43 - About the Healthcare Reinvention Collaborative
6:07 - Vision for the collaborative
10:59 - What keeps people in silos
14:57 - Trust and understanding who others are
Monday Oct 07, 2024
Monday Oct 07, 2024
In the first episode of our "Making AI Work for You" series, Dr. Robert Pearl and Sherri Douville have an incredible conversation with us about AI - specifically generative AI - in healthcare, and how it can move medicine forward.
Together they speak about the various considerations for learning and using generative AI, how it can be integrated into healthcare, and the importance of privacy, security, and ethics.
Dr. Pearl is a professor at Stanford University Schools of Medicine and Business, author of 3 books, and former CEO within the Kaiser Permanente Group.
Sherri Douville is the CEO of Medigram, Chair of Trustworthy Technology & Innovation Consortium, a Series Editor for Taylor and Francis, and has edited and co-authored multiple books.
Topical time codes:
3:20 - Sherri - Where and how to start with AI, closing the gap between healthcare and technology
4:58 - Dr. Pearl - Opportunity with generative AI
12:15 - Dr. Pearl - The role of trust and the acceleration of generative AI
15:50 - Sherri - Tying the business of value-based care to technology management
20:21 - Dr. Pearl - How to move value-based care forward & how technology could help in areas of greatest impact
24:32 - Sherri - Importance of clinical quality in conjunction with technical quality
26:08 - Dr. Pearl - Security and privacy considerations, and minimizing risk
31:25 - Sherri - Empowering leaders with tools
34:38 - Dr. Pearl - Outcomes and barriers and leadership
37:15 - Dr. Pearl - Educating patients about generative AI
Learn more about Dr. Pearl & find his books: https://robertpearlmd.com
Buy ChatGPT, MD: https://www.amazon.com/dp/B0CWCV9DVZ
Learn more about Medigram: https://www.medigram.com
Learn more about TTIC: https://medium.com/@news_52674/about
Tuesday Jul 30, 2024
Tuesday Jul 30, 2024
Dr. David Fryburg, is working to spread kindness all around via digital images through Envision Kindness. The company streams “kind” images into healthcare settings to reduce stress and anxiety, while increasing joy, compassion, and connection.
He and his son co-founded the company in an effort to “promote and inspire kindness, compassion, joy and love in the pursuit of a happier, healthier, and more prosperous world for all.”
As a former practicing endocrinologist, Dr. Fryburg has seen how these positive changes are desperately needed in healthcare environments.
He says Envision Kindness is scientifically-backed, and that seeing kind images actually activates the same neuropsychology as participating in kindness! Studies show that “kind images” are double as powerful as even “positive” images!
Dr. Fryburg is the President and Co-Founder of Envision Kindness.
Check out our interview with Dr. Fryburg here: https://youtu.be/pw1QCkDblyE
Learn more about Envision Kindness: https://www.envisionkindness.org
Monday Jul 01, 2024
Monday Jul 01, 2024
Don’t miss this interview with David Dibble, creator of 3D Healthcare and Co-Founder of A Loving Organization Consortium!
David breaks down the relationship between love and fear, and how those emotions drive our thoughts, belief and memories. He tells us how leading with love vs fear leads to very different results.
He shares how approaching systems change with love and focusing on both the systems and the people within it, it’s possible to scale the transformation process.
Learn more about David’s work in the healthcare space: https://thenewagreements.com
Learn more about David: https://daviddibble.com
Topical time codes:
2:21 - Creating systems change
5:09 - Love vs fear
8:16 - Love is transformational
11:01 - What fear really is
14:12 - Guiding people through fear, into love, for scalable transformation
Sunday Jun 23, 2024
Sunday Jun 23, 2024
In what is one of my favorite interviews to date, I talked to Zac Slabaugh, Co-Founder of Relentless Running Co., endurance athlete, salesman, and overall inspirational leader.
Zac is truly one of the most genuine people you could hope to meet. He regularly pushes himself to meet challenging goals, and seems to work equally as hard at motivating others to reach their potential as well.
This interview spans everything from where his drive for sales and endurance running stems from, to co-founding Relentless Running company - which by the way is the perfect name for Zac's company. There are few people who experience such relentless determination, relentless optimism, and so much more.
Don't miss this truly awesome conversation.
Connect with Zac: https://www.linkedin.com/in/zacharyslabaugh/
Join the waitlist to be among the first to shop Relentless Running Co: https://relentlessrunningco.com/
Tuesday Jun 11, 2024
Tuesday Jun 11, 2024
Dr. Shannon Connor Phillips, Chief Health Officer at Joyous joined us to talk about how the organization leverages AI to connect those doing the work to leadership reduce burden while restoring joy.
She says that Joyous uses a psychologically safe approach that is action-oriented to create a culture of curiosity about specific things that aren’t working. By seeking information from that perspective, they can learn about the lived experience of those doing the work.
Check out the full interview to hear more: https://youtu.be/wELO0GitgMk
Learn more about Joyous: https://www.joyoushq.com
Connect with Dr. Shannon Connor Phillips: https://www.linkedin.com/in/shannon-connor-phillips-md-mph-6b47753b/
Topical time codes:
00:37 - About Joyous
4:04 - Leveraging technology at scale
7:00 - A psychologically safe approach
9:55 - Setting things up for success/preparing the team
14:10 - Interpreting the data
16:31 - Recognizing the importance of cultural transformation
Wednesday May 01, 2024
Wednesday May 01, 2024
We had an awesome conversation with Marvin Musick, Co-founder and Chief Educator at Medicareschool.com.
After building a career as a pastor, Marvin shifted gears to the world of insurance. He became passionate about learning the ins-and-outs of Medicare and educating his massive audience in an unbiased and no-pressure way.
With the average consumer being exposed to 45 Advantage plans in their zip code, and with Medicare-eligible people being the 2nd largest group of people holding medical debt, getting the right information is paramount.
In our interview, Marvin told us about how to determine when it’s the best time to enroll in Medicare, factors to consider, and the critical reasons to make sure you’re enrolling in the right type of plan for your situation.
Marvin shares information about the considerations around choosing a Medicare plan, and why making sure you choose the right plan for your situation is crucial.
You can catch the full interview here:
Connect with Marvin: https://www.linkedin.com/in/marvin-musick-663153b4/
Learn more about Medicare School: MedicareSchool.com
Medicare School on LinkedIn: https://www.linkedin.com/company/medicareschool-com/
Medicare School on Facebook: https://www.facebook.com/MedicareSchoolUSA
Topical time codes:
1:11 - What people should know about Medicare - timing
2:48 - Deferring Medicare
3:52 - Differences between Medicare and employer plans
5:48 - Medicare A&B vs Advantage and Supplemental plans
7:19 - How A&B plans work vs how Supplemental and Advantage plans work
8:26 - Plan G to cover Medicare B deductible
9:22 - Prescription coverage
11:06 - Helping people navigate the Medicare enrollment & decisions
13:35 - When to start looking into plans before you enroll in Medicare
15:46 - Pastoring to Insurance and Medicare
18:55 - Building a relationship with those they serve, ongoing support
20:40 - The “Why” behind the mission
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Tuesday Apr 23, 2024
Tuesday Apr 23, 2024
Dr. Helen Riess is passionate about human connection and its positive impact on healthcare. She has created a remarkable way to teach empathy, and is doing it in a scalable way through Empathetics, the company she founded.
With a blend of science and soft skills, Dr. Riess has found a way to connect to those in healthcare, starting by teaching them self-empathy. The results are impressive, and telling. Those who go through Empathetics training have a 17x retention rate, at a savings of $18-million dollars!
In this fascinating conversation, Dr. Riess shares the difference between empathy and compassion, talks about boundaries, how empathy training works, and much, much more!
Dr. Helen Riess is an Associate Professor of Psychiatry at Harvard Medical School, Founder and Chief Medial Officer at Emapthetics, Author of The Empathy Effect, and her TedTalk called The Power of Empathy has more than 800,000 views (link further down).
She’s also featured in the PBS series: Untold, a Brief History of the Future. Her episode airs on April 24th, 2024.
Connect with Dr. Helen Riess: https://www.linkedin.com/in/helen-riess/
Learn more about Empathetics: https://www.empathetics.com
Watch Dr. Riess’ TedTalk: https://youtu.be/baHrcC8B4WM?feature=shared
Trailer for the PBS series: https://www.pbs.org/video/preview-jokjzt/
Purchase Dr. Riess’ book, The Empathy Effect: https://a.co/d/cS2oqUY
Topical time codes:
00:00 - interview begins
1:17 - Interest in psychiatry
3:00 - Teaching empathy and founding Empathetics
5:56 - Empathy vs compassion
9:24 - Ranges of empathy and setting boundaries
12:18 - Empathy training, connecting to purpose
16:52 - Institutionalizing empathy, resilience, patient experience
20:11 - The Empathetics way
22:15 - Toggling between technical and clinical aspects