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Making Healthcare Work for You (MHWFY) is a mission-driven online talk show that’s shifting the healthcare conversation to love, hope, inspiration, and real solutions. Stephanie Feals & Dr. Apurv Gupta host conversations with an elite group of leaders who are solving healthcare’s most complex challenges. MHWFY shines a light on leaders’ personal dedication, unique perspectives, and empowering solutions through unscripted, authentic conversations. The show helps educate people and connect the dots to drive healthcare transformation. Guests & audience members are the people shaping the future of healthcare - from those working on the front line, to those creating the technology, to those driving policy change in government.
Episodes
Wednesday Apr 16, 2025
Wednesday Apr 16, 2025
In this MHWFY Voice of Love series (brought to you by VoiceLove), we’re featuring Tria Deibert, SVP of Culture and Team Member Wellbeing at Hackensack Meridian Health — recently named one of Fortune’s Top 100 Best Places to Work.
Tria shares details about how to build a thriving workplace culture in healthcare — and not surprisingly, it starts with trust, love, and leadership.
She shares how they’re using tools like StandOut to empower managers, how listening with intention builds trust, and why employees who feel seen, heard, and appreciated deliver better patient outcomes.
Weekly check ins are a key part of the strategy - it’s an opportunity to share thoughts, to make adjustments, and it provides opportunity to talk about how to make things work.
Check out the interview to hear how Hackensack Meridian Health is making a difference everyday for those they serve.
Key topics:
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Why trust is the foundation of effective leadership
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How data from engagement tools drives real cultural change
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Strategies for creating space for every team member to be their best
Subscribe to hear more conversations with the changemakers transforming healthcare from the inside out!
Don’t forget to rate, review, and share this episode with your network—it helps others find the show and brings more visibility to these important conversations.
Connect with Tria Deibert: https://www.linkedin.com/in/triadeibert/
Learn more about Hackensack Meridian Health: https://www.hackensackmeridianhealth.org/en/
Topical time codes:
1:00 - Best Places and the importance of leadership and team check ins
3:31 - The weekly check in
7:15 - What you love and loathe, building trust
10:33 - Acknowledging it’s a journey and closing the loop
12:50 - Transparency
14:35 - Building loving environment
17:52 - Investing in team and increased engagement rates, improved safety/quality & more
#HealthcareLeadership #EmployeeEngagement #CultureMatters #HackensackMeridianHealth #StandOutTool #TrustInLeadership #MakingHealthcareWork #HealthcarePodcast #HRinHealthcare #LeadershipDevelopment #WellbeingAtWork
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About VoiceLove:
Connecting hearts, healing with love, VoiceLove minimizes the emotional toll of isolation by strengthening the bonds between loved ones. VoiceLove ensures that patients never feel alone, particularly during challenging times. By providing a HIPAA-secure platform for heartfelt voice messages, VoiceLove fosters connections that enhance long-term resident health and joy. Communication equals safety, and our innovative approach ensures that every patient feels supported and cared for. VoiceLove also supports healthcare workers by reducing stress and enhancing patient engagement. VoiceLove is committed to driving transformative outcomes in healthcare through compassion, empathy, and love.
Tuesday Apr 08, 2025
Tuesday Apr 08, 2025
Stephen White is the founder of The PC, which sees 15,000 patients a week, is profitable, and is helping people find the purpose in their 4th quarter of life.
You’d never know that Steve previously had such severe cognition issues that he couldn’t remember the name of a rhinoceros when shown a picture.
After years of concussions from football and frequent seizures, leading to cognitive decline, Steve decided he needed to find a way to heal himself. He began a remarkable journey of studying medical information, learning about treatments, eventually creating a protocol for himself that included everything from activity, nutrition, various treatments, building community, and finding hope and purpose. His hard work paid off - he achieved a 70% gain in cognitive function.
Through The PC, he’s helping others live a life of health and purpose, so they can truly thrive in their “4th quarter” of life. Through personalized treatment plans, integrating medical care and building “Home Teams,” patients can “live on purpose,” which “leads to living with purpose.”
Don’t miss this inspirational story of healing, hope, and community.
Learn more about The PC: https://www.pacific.clinic/medical
Topical time codes:
00:50 - Steve’s story
2:36 - Caring is the healthiest thing you can do
3:37 - Creating his proven protocol
5:46 - 70% gain in cognitive function & creating The PC
6:22 - Caring for others as a driving force to heal
7:34 - Living life on purpose
12:39 - Building a program
18:06 - How caring helped
22:40 - Team approach
26:15 - Teams start at home
28:32 - The 4th quarter - finding purpose
32:11 - 24/7 Medical info, scaling, and integrating medical care into the home
35:45 - Compliance
Monday Apr 07, 2025
Monday Apr 07, 2025
Few people can say they’ve delivered a baby giraffe (let alone 3…), spent time with Steve Irwin, or that they traded Steelers tickets in exchange for a Komodo Dragon… but Henry Kacprzyk can share all those stories and more!
He spent 43 years dedicating his career to the animals and guests at the Pittsburgh Zoo and Aquarium, and he has a lot of stories to tell!
I was lucky enough to accidentally meet Henry at my latest trip to the zoo, when I asked him question about the tail of a red panda. He had an absurd amount of knowledge and I said something like, wow, how do you know so much about these animals?!? I learned he was a long-time curator at the zoo, and retired not too long before meeting him.
Be sure to check out watch or listen to this interview to hear Henry’s behind-the-scenes look at his career at the Pittsburgh Zoo and Aquarium. It was such a pleasure to learn about his story!
Topical time codes:
00:43 - From substitute teaching to the zoo
3:29 - Career path through the career
5:34 - Vets at the zoo
7:35 - Education and conservation efforts
11:34 - Raising animals for release (tigers and wolves)
14:26 - Sea turtles
17:28 - The story of the red panda and the Komodo dragon
22:17 - Species survival plan
24:35 - Favorite animals and one he’d like to work with
25:53 - White gators
31:04 - Going to Australia for conservation work & meeting Steve Irwin
34:00 - Getting bitten and family live
35:35 - Fulfilling career
37:27 - The zoo location and horticulture
38:55 - Curator role, safety of animals and staff
41:48 - Global role in conservation
43:08 - Key to success: Always be willing to learn
44:03 - More than just an animal guy
Learn more about the Pittsburgh Zoo and Aquarium: https://www.pittsburghzoo.org
Learn more about the zoo’s conservation efforts: https://www.pittsburghzoo.org/conservation/
Tuesday Mar 18, 2025
Tuesday Mar 18, 2025
For three decades, both Phil Koopman and Steve Wilson have been working in AI. They joined us on Making AI Work for You for a conversation about health tech safety and security.
With exceptional backgrounds and unparalleled experience, they share their perspectives on:
- Why cybersecurity is an “arms race”
- How safety standards differ from machine learning testing
- The considerations about the level of agency you give an AI system
- Why there needs to be a human “captain of the ship”
- Struggles with the software supply chain
- Why it’s critical to have rigorous engineering processes
Phil is an associate professor at Carnegie Mellon University, is the originator of UL 4600, and has been working on self-driving cars for 30 years.
Steve is CPO of Exabeam, is an author, a member of the TTIC, and is an expert in machine learning, LLMs, and cybersecurity. He’s been working in AI since 1992.
Topical time codes:
1:47 - Phil - The importance of humans in autonomous technology
5:10 - Phil - You need a captain of the ship for safety
7:04 - Steve - Agentic systems
11:09 - Steve - Software supply chains
15:39 - Phil - The challenge of making sure software is safe
17:54 - Phil - Testing doesn’t prove safety
20:27 - Phil - The purpose & value of UL 4600
23:06 - Phil - You can’t wait until something is on fire to put out the fire
24:16 - Steve - Culture of the Product environment
25:27 - Steve - Need for focus around safety and security for good decisions
26:07 - Phil - In embedded AI, there are real people on the other side
27:36 - Steve - Cybersecurity is an arms race
29:38 - Phil - People short-cut safety when they’re in a rush
Connect with Phil Koopman: https://www.linkedin.com/in/philip-koopman-0631a4116/
Learn more about UL 4600: https://ulse.org/ul-standards-engagement/autonomous-vehicle-technology
Connect with Steve Wilson: https://www.linkedin.com/in/wilsonsd/
Learn more about Exabeam: https://www.linkedin.com/company/exabeam/
Connect with Sherri Douville: https://www.linkedin.com/in/sdouville/
Learn more about TTIC: https://medium.com/@news_52674/about
Tuesday Mar 11, 2025
Tuesday Mar 11, 2025
Check out our uplifting interview with Darlene Cunha, Nurse Executive at Trinity Health on our Voice of Love series, brought to you by VoiceLove.
Darlene not only inspires through incredible stories from her personal experience, but she teaches us the way to follow in her loving footsteps by using the Caritas processes that lead to increased scores from patient experience to colleague experience and retention.
She clearly shares the message that everyone has the power to connect and to make change and reveals the tactical approach Trinity Health uses to achieve results. This is an absolute can't-miss interview!
Connect with Darlene: https://www.linkedin.com/in/darlenecunha/
Learn more about Trinity Health: https://www.trinity-health.org
Learn more about the Cartias Processes: https://www.watsoncaringscience.org/jean-bio/caring-science-theory/10-caritas-processes/
Topical time codes:
00:42 - The importance of Caritas from the age of 4
2:56 - Helping people see the micro-caring moments
6:00 - The power within us to bring something special to every situation
9:38 - Supporting one another through hard times & “being the ripple”
13:27 - Building a culture of love
A community of love, education
Knowing you belong to something special
22:34 - Personal story from childhood that left a lasting impression
25:41 - Pay it forward and recognizing the caritas in action
31:13 - Measurements of success
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About VoiceLove:
Connecting hearts, healing with love, VoiceLove minimizes the emotional toll of isolation by strengthening the bonds between loved ones. VoiceLove ensures that patients never feel alone, particularly during challenging times. By providing a HIPAA-secure platform for heartfelt voice messages, VoiceLove fosters connections that enhance long-term resident health and joy. Communication equals safety, and our innovative approach ensures that every patient feels supported and cared for. VoiceLove also supports healthcare workers by reducing stress and enhancing patient engagement. VoiceLove is committed to driving transformative outcomes in healthcare through compassion, empathy, and love.
https://www.voicelove.com
Tuesday Feb 18, 2025
Tuesday Feb 18, 2025
Legendary founder of Becker's Healthcare and healthcare investor, Scott Becker, joins us for a conversation about considerations for investing in technology - with an emphasis on trust, safety, and security.
Be sure to listen to listen in on this episode to hear about Scott's journey with investing, including advice he would give himself at the beginning of his investment journey.
Topical time codes:
3:15 - Deciding what to invest in - starting with people you believe in who are working in areas you understand
6:05 - How to choose investments, and the waterfall
12:05 - How his investing has changed over time
16:42 - Choosing solutions that can scale
Connect with Scott: https://www.linkedin.com/in/scott-becker-ab7056176/
Scott is the founder of Becker's Healthcare, a partner at McGuireWoods LLP, healthcare investor, Harvard Law School graduate, and a CPA.
Learn more about Becker’s Private Equity and Business: https://beckerprivateequityandbusiness.com
Read Becker’s Healthcare: https://www.beckershospitalreview.com
#heatlhcare #healthcareinvesting #venturecapital #healthtech
Wednesday Feb 12, 2025
Wednesday Feb 12, 2025
In this compelling interview, Dr. Gordon Chen tells us how he and his wife, Dr. Jessica Chen, are working to add “Thrive” years to people’s lives through their new organization, ThriveWell.
A ThriveYear is an additional year of health span attained through optimized health, wellness, and purpose.
Gordon and Jessica spent 20 years working to transform primary care at ChenMed. Through his father’s journey being misdiagnosed with a terminal cancer, Gordon and Jessica became inspired to help seniors live longer, better quality lives, and through ThriveWell, they’re scaling the process.
He says that behavior change is one of the most critical components of adding Thrive years. Gordon also shared that care based on relationships and outcomes can help lower hospitalization rates by 230-50%, helping patients living 5-7 years longer than they otherwise might have.
Check out the full interview to hear more about Gordon’s journey, and how ThriveWell is focusing on 5 areas - personal, community, physical, nutritional, spiritual -
to help people reverse disease and add ThriveYears.
Dr. Gordon Chen is the CEO and Co-Founder of ThriveWell, and a founding family member and former Chief Medical Officer at ChenMed.
Topical time codes:
1:04 - About the journey at ChenMed and to ThriveWell
5:50 - Community focus
11:21 - Five focus areas for impact
16:18 - Goal to add 20,000 ThriveYears in each community they serve
21:27 - Optimizing care and reversing disease
Connect with Dr. Gordon Chen: https://www.linkedin.com/in/drgordonchen/
Learn more about ThriveWell: https://www.thrivewell.com
Thursday Jan 30, 2025
Thursday Jan 30, 2025
Healthcare heavyweight investor, Bill Taranto, President of Merck Global Health Innovation Fund, joins us to share his investment strategies.
Taking a patient-first approach, he looks for use cases that need solved, and finds aligned organizations to create an integrated solution that will positively impact patients.
This interview is an absolute can’t-miss!! Bill shares how he evaluates opportunities, the relationship between CVC investors and tech investors, the regulatory environment, and shares some career successes.
Topical time codes:
1:41 - Ecosystems are better for patient care - evaluating opportunities
3:17 - Use cases- patient access example
6:00 - Investment in pharma
8:20 - CVC investors and Tech investors
12;04 - Access considerations
15:56 - The regulatory environment
19:08 - AI and drug discovery
20:46 - A successful, long-term venture
Connect with Bill: https://www.linkedin.com/in/william-taranto-1b039b/
Learn more about Merck Global Health Innovation Fund: https://www.merckghifund.com
Connect with Sherri Douville: https://www.linkedin.com/in/sdouville/
Learn more about TTIC: https://medium.com/@news_52674/about
Tuesday Jan 28, 2025
Tuesday Jan 28, 2025
In this MHWFY Voice of Love interview (brought to you by VoiceLove), Kiersten LeBar joins us for an awesome conversation about how to operationalize loving practices as part of a greater Loving Organization.
Kiersten is the Associate Chief Nursing Officer of Women’s, Children’s, and Psychiatry at the Medical University of South Carolina, a journey that started many years earlier when she was a pediatric patient at MUSC for cardiac care.
Her experiences at MUSC, especially of one particular nurse who made a huge impression on her by going the extra mile lead her to a career in nursing, and ultimately back to South Carolina to join the team at MUSC.
She shares how she leads with loving practices, stays connected to her team, the importance of listening and learning from the teams, and how to build support for priorities, get past challenges that arise, and plan for the future.
Kiersten shares incredible lessons, so be sure to watch or listen to this interview.
Topical time codes:
1:22 - Personal experience at MUSC as a child
2:37 - One nurse who made an impact, going the extra mile
4:38 - Patient-first culture, innovation, driving change
Always looking to serve patients better
6:55 - MUSC, a loving organization
8:44 - Assessing priorities
10:35 - Learnings throughout her career
12:28 - Building relationships and getting buy in
14:16 - Being intentional, listen, and learn
16:17 - Getting teams on the same page
17:23 - Kind is clear, having the hard conversations
19:05 - Finding where people can be successful
21:44 - Systematizing the processes
Connect with Kiersten LeBar: https://www.linkedin.com/in/kiersten-lebar-dnp-mmhc-cpnp-ac-2a257b40/
Follow MUSC on LinkedIn: https://www.linkedin.com/school/medical-university-of-south-carolina/posts/
Learn more about MUSC: https://muschealth.org
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About VoiceLove:
Connecting hearts, healing with love, VoiceLove minimizes the emotional toll of isolation by strengthening the bonds between loved ones. VoiceLove ensures that patients never feel alone, particularly during challenging times. By providing a HIPAA-secure platform for heartfelt voice messages, VoiceLove fosters connections that enhance long-term resident health and joy. Communication equals safety, and our innovative approach ensures that every patient feels supported and cared for. VoiceLove also supports healthcare workers by reducing stress and enhancing patient engagement. VoiceLove is committed to driving transformative outcomes in healthcare through compassion, empathy, and love.
https://www.voicelove.com
Thursday Jan 16, 2025
Thursday Jan 16, 2025
Anurag Mairal, PhD joins us on Making AI Work for You about the role of technology in shaping and advancing healthcare worldwide.
Dr. Mairal talks to us about the importance of keeping all stakeholders in mind, and focusing on technology-enabled solutions that are patient-centered. He also talks about the role of policy as a lever to change.
Anurag Mairal is the Director of Global Outreach Programs for the Stanford Mussallem Center for Biodesign, and is an Adjunct Professor, Stanford University School of Medicine.
Topical timecodes:
1:28 - Merging areas of expertise for the greatest social impact
4:07 - Approach to healthcare solutions - from sick care to healthcare to health
7:43 - how to use AI and tech to fill the gaps, helps patients, and is financially sustainable
12:05 - Digital native companies and traditional healthcare
15:36 - The role of policy in healthcare change
19:45 - Advice to others, 3 areas that help make an impact
Connect with Anurag Mairal: https://www.linkedin.com/in/mairal/
Learn more about Stanford Biodesign: https://www.linkedin.com/company/stanford-biodesign/posts/?feedView=all