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Making Healthcare Work for You (MHWFY) is a mission-driven online talk show that’s shifting the healthcare conversation to love, hope, inspiration, and real solutions. Stephanie Feals & Dr. Apurv Gupta host conversations with an elite group of leaders who are solving healthcare’s most complex challenges. MHWFY shines a light on leaders’ personal dedication, unique perspectives, and empowering solutions through unscripted, authentic conversations. The show helps educate people and connect the dots to drive healthcare transformation. Guests & audience members are the people shaping the future of healthcare - from those working on the front line, to those creating the technology, to those driving policy change in government.
Episodes
Tuesday Mar 18, 2025
Tuesday Mar 18, 2025
For three decades, both Phil Koopman and Steve Wilson have been working in AI. They joined us on Making AI Work for You for a conversation about health tech safety and security.
With exceptional backgrounds and unparalleled experience, they share their perspectives on:
- Why cybersecurity is an “arms race”
- How safety standards differ from machine learning testing
- The considerations about the level of agency you give an AI system
- Why there needs to be a human “captain of the ship”
- Struggles with the software supply chain
- Why it’s critical to have rigorous engineering processes
Phil is an associate professor at Carnegie Mellon University, is the originator of UL 4600, and has been working on self-driving cars for 30 years.
Steve is CPO of Exabeam, is an author, a member of the TTIC, and is an expert in machine learning, LLMs, and cybersecurity. He’s been working in AI since 1992.
Topical time codes:
1:47 - Phil - The importance of humans in autonomous technology
5:10 - Phil - You need a captain of the ship for safety
7:04 - Steve - Agentic systems
11:09 - Steve - Software supply chains
15:39 - Phil - The challenge of making sure software is safe
17:54 - Phil - Testing doesn’t prove safety
20:27 - Phil - The purpose & value of UL 4600
23:06 - Phil - You can’t wait until something is on fire to put out the fire
24:16 - Steve - Culture of the Product environment
25:27 - Steve - Need for focus around safety and security for good decisions
26:07 - Phil - In embedded AI, there are real people on the other side
27:36 - Steve - Cybersecurity is an arms race
29:38 - Phil - People short-cut safety when they’re in a rush
Connect with Phil Koopman: https://www.linkedin.com/in/philip-koopman-0631a4116/
Learn more about UL 4600: https://ulse.org/ul-standards-engagement/autonomous-vehicle-technology
Connect with Steve Wilson: https://www.linkedin.com/in/wilsonsd/
Learn more about Exabeam: https://www.linkedin.com/company/exabeam/
Connect with Sherri Douville: https://www.linkedin.com/in/sdouville/
Learn more about TTIC: https://medium.com/@news_52674/about
Tuesday Mar 11, 2025
Tuesday Mar 11, 2025
Check out our uplifting interview with Darlene Cunha, Nurse Executive at Trinity Health on our Voice of Love series, brought to you by VoiceLove.
Darlene not only inspires through incredible stories from her personal experience, but she teaches us the way to follow in her loving footsteps by using the Caritas processes that lead to increased scores from patient experience to colleague experience and retention.
She clearly shares the message that everyone has the power to connect and to make change and reveals the tactical approach Trinity Health uses to achieve results. This is an absolute can't-miss interview!
Connect with Darlene: https://www.linkedin.com/in/darlenecunha/
Learn more about Trinity Health: https://www.trinity-health.org
Learn more about the Cartias Processes: https://www.watsoncaringscience.org/jean-bio/caring-science-theory/10-caritas-processes/
Topical time codes:
00:42 - The importance of Caritas from the age of 4
2:56 - Helping people see the micro-caring moments
6:00 - The power within us to bring something special to every situation
9:38 - Supporting one another through hard times & “being the ripple”
13:27 - Building a culture of love
A community of love, education
Knowing you belong to something special
22:34 - Personal story from childhood that left a lasting impression
25:41 - Pay it forward and recognizing the caritas in action
31:13 - Measurements of success
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About VoiceLove:
Connecting hearts, healing with love, VoiceLove minimizes the emotional toll of isolation by strengthening the bonds between loved ones. VoiceLove ensures that patients never feel alone, particularly during challenging times. By providing a HIPAA-secure platform for heartfelt voice messages, VoiceLove fosters connections that enhance long-term resident health and joy. Communication equals safety, and our innovative approach ensures that every patient feels supported and cared for. VoiceLove also supports healthcare workers by reducing stress and enhancing patient engagement. VoiceLove is committed to driving transformative outcomes in healthcare through compassion, empathy, and love.
https://www.voicelove.com
Tuesday Feb 18, 2025
Tuesday Feb 18, 2025
Legendary founder of Becker's Healthcare and healthcare investor, Scott Becker, joins us for a conversation about considerations for investing in technology - with an emphasis on trust, safety, and security.
Be sure to listen to listen in on this episode to hear about Scott's journey with investing, including advice he would give himself at the beginning of his investment journey.
Topical time codes:
3:15 - Deciding what to invest in - starting with people you believe in who are working in areas you understand
6:05 - How to choose investments, and the waterfall
12:05 - How his investing has changed over time
16:42 - Choosing solutions that can scale
Connect with Scott: https://www.linkedin.com/in/scott-becker-ab7056176/
Scott is the founder of Becker's Healthcare, a partner at McGuireWoods LLP, healthcare investor, Harvard Law School graduate, and a CPA.
Learn more about Becker’s Private Equity and Business: https://beckerprivateequityandbusiness.com
Read Becker’s Healthcare: https://www.beckershospitalreview.com
#heatlhcare #healthcareinvesting #venturecapital #healthtech
Wednesday Feb 12, 2025
Wednesday Feb 12, 2025
In this compelling interview, Dr. Gordon Chen tells us how he and his wife, Dr. Jessica Chen, are working to add “Thrive” years to people’s lives through their new organization, ThriveWell.
A ThriveYear is an additional year of health span attained through optimized health, wellness, and purpose.
Gordon and Jessica spent 20 years working to transform primary care at ChenMed. Through his father’s journey being misdiagnosed with a terminal cancer, Gordon and Jessica became inspired to help seniors live longer, better quality lives, and through ThriveWell, they’re scaling the process.
He says that behavior change is one of the most critical components of adding Thrive years. Gordon also shared that care based on relationships and outcomes can help lower hospitalization rates by 230-50%, helping patients living 5-7 years longer than they otherwise might have.
Check out the full interview to hear more about Gordon’s journey, and how ThriveWell is focusing on 5 areas - personal, community, physical, nutritional, spiritual -
to help people reverse disease and add ThriveYears.
Dr. Gordon Chen is the CEO and Co-Founder of ThriveWell, and a founding family member and former Chief Medical Officer at ChenMed.
Topical time codes:
1:04 - About the journey at ChenMed and to ThriveWell
5:50 - Community focus
11:21 - Five focus areas for impact
16:18 - Goal to add 20,000 ThriveYears in each community they serve
21:27 - Optimizing care and reversing disease
Connect with Dr. Gordon Chen: https://www.linkedin.com/in/drgordonchen/
Learn more about ThriveWell: https://www.thrivewell.com
Thursday Jan 30, 2025
Thursday Jan 30, 2025
Healthcare heavyweight investor, Bill Taranto, President of Merck Global Health Innovation Fund, joins us to share his investment strategies.
Taking a patient-first approach, he looks for use cases that need solved, and finds aligned organizations to create an integrated solution that will positively impact patients.
This interview is an absolute can’t-miss!! Bill shares how he evaluates opportunities, the relationship between CVC investors and tech investors, the regulatory environment, and shares some career successes.
Topical time codes:
1:41 - Ecosystems are better for patient care - evaluating opportunities
3:17 - Use cases- patient access example
6:00 - Investment in pharma
8:20 - CVC investors and Tech investors
12;04 - Access considerations
15:56 - The regulatory environment
19:08 - AI and drug discovery
20:46 - A successful, long-term venture
Connect with Bill: https://www.linkedin.com/in/william-taranto-1b039b/
Learn more about Merck Global Health Innovation Fund: https://www.merckghifund.com
Connect with Sherri Douville: https://www.linkedin.com/in/sdouville/
Learn more about TTIC: https://medium.com/@news_52674/about
Tuesday Jan 28, 2025
Tuesday Jan 28, 2025
In this MHWFY Voice of Love interview (brought to you by VoiceLove), Kiersten LeBar joins us for an awesome conversation about how to operationalize loving practices as part of a greater Loving Organization.
Kiersten is the Associate Chief Nursing Officer of Women’s, Children’s, and Psychiatry at the Medical University of South Carolina, a journey that started many years earlier when she was a pediatric patient at MUSC for cardiac care.
Her experiences at MUSC, especially of one particular nurse who made a huge impression on her by going the extra mile lead her to a career in nursing, and ultimately back to South Carolina to join the team at MUSC.
She shares how she leads with loving practices, stays connected to her team, the importance of listening and learning from the teams, and how to build support for priorities, get past challenges that arise, and plan for the future.
Kiersten shares incredible lessons, so be sure to watch or listen to this interview.
Topical time codes:
1:22 - Personal experience at MUSC as a child
2:37 - One nurse who made an impact, going the extra mile
4:38 - Patient-first culture, innovation, driving change
Always looking to serve patients better
6:55 - MUSC, a loving organization
8:44 - Assessing priorities
10:35 - Learnings throughout her career
12:28 - Building relationships and getting buy in
14:16 - Being intentional, listen, and learn
16:17 - Getting teams on the same page
17:23 - Kind is clear, having the hard conversations
19:05 - Finding where people can be successful
21:44 - Systematizing the processes
Connect with Kiersten LeBar: https://www.linkedin.com/in/kiersten-lebar-dnp-mmhc-cpnp-ac-2a257b40/
Follow MUSC on LinkedIn: https://www.linkedin.com/school/medical-university-of-south-carolina/posts/
Learn more about MUSC: https://muschealth.org
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About VoiceLove:
Connecting hearts, healing with love, VoiceLove minimizes the emotional toll of isolation by strengthening the bonds between loved ones. VoiceLove ensures that patients never feel alone, particularly during challenging times. By providing a HIPAA-secure platform for heartfelt voice messages, VoiceLove fosters connections that enhance long-term resident health and joy. Communication equals safety, and our innovative approach ensures that every patient feels supported and cared for. VoiceLove also supports healthcare workers by reducing stress and enhancing patient engagement. VoiceLove is committed to driving transformative outcomes in healthcare through compassion, empathy, and love.
https://www.voicelove.com
Thursday Jan 16, 2025
Thursday Jan 16, 2025
Anurag Mairal, PhD joins us on Making AI Work for You about the role of technology in shaping and advancing healthcare worldwide.
Dr. Mairal talks to us about the importance of keeping all stakeholders in mind, and focusing on technology-enabled solutions that are patient-centered. He also talks about the role of policy as a lever to change.
Anurag Mairal is the Director of Global Outreach Programs for the Stanford Mussallem Center for Biodesign, and is an Adjunct Professor, Stanford University School of Medicine.
Topical timecodes:
1:28 - Merging areas of expertise for the greatest social impact
4:07 - Approach to healthcare solutions - from sick care to healthcare to health
7:43 - how to use AI and tech to fill the gaps, helps patients, and is financially sustainable
12:05 - Digital native companies and traditional healthcare
15:36 - The role of policy in healthcare change
19:45 - Advice to others, 3 areas that help make an impact
Connect with Anurag Mairal: https://www.linkedin.com/in/mairal/
Learn more about Stanford Biodesign: https://www.linkedin.com/company/stanford-biodesign/posts/?feedView=all
Tuesday Jan 07, 2025
Tuesday Jan 07, 2025
In this interview, Johar Singh, CEO & Founder of Astra Wellbeing, and Shannon McPeak, Chief Wellness Officer at Astra Wellbeing & Founder/CEO of Operation Happy Nurse, talk about how their platform is changing the way healthcare workers are supported at work, helping to decrease burnout, patient safety and more.
Everything is accessible through sms communication, making it readily available and easy to use, allowing for very high user engagement.
Check out the full interview to learn more about the work they’re doing.
Topical time codes:
00:42 - About Astra Wellbeing & Operation Happy Nurse
2:39 - The why behind Operation Happy Nurse
5:37 - A robust approach to helping people find the help they need
7:35 - Incorporating the voice of the healthcare worker
8:56 - Piloting the platform
11:45 - relationship between provider burnout and patient safety
Ratios of nurse/patient are very high
15:41 - Connection and Impact
17:51 - Physician participation in platform
Learn more about Astra Wellbeing: https://www.astrawellbeing.com
Learn more about Operation Happy Nurse: https://www.operationhappynurse.org
Connect with Johar Singh: https://www.linkedin.com/in/johar23singh
Connect with Shannon McPeek: https://www.linkedin.com/in/shannon-mcpeek
Friday Dec 13, 2024
Friday Dec 13, 2024
In this MHWFY Voice of Love series (brought to you by VoiceLove), Julie Rish, VP of Consumer Experience at AdventHealth shares how investing in the company values and mission reflects its commitment to whole-person care.
Throughout the interview Julie emphasizes the importance of remaining steadfast to your goals, and the importance of caring for those both giving and receiving care at your organization.
She shares how AdventHealth uses “uncommon compassion,” celebration, and recognition to achieve their organizational goals and support their team.
Don’t miss this awesome interview. Julie shares amazing examples that any organization can use and benefit from.
Connect with Julie Rish: https://www.linkedin.com/in/julie-rish-688938129/
About AdventHealth: https://www.adventhealth.com
Topical time codes:
00:48 - Love me, keep me safe, make it easy, own it
1:52 - Developing the culture, whole person care
4:21 - Various angles of “make it easy” and “own it”
6:01 - Aligning on core pillars
7:32 - Cohesion of values across the organization
9:46 - Helping people feel whole is the ultimate outcome
10:53 - How to live your values - be curious and empathetic
13:03 - Uncommon compassion leads to enhanced outcomes
15:40 - Personal connections & Impact on the team
16:58 - The Heart badge - connecting to why you serve
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About VoiceLove:
Connecting hearts, healing with love, VoiceLove minimizes the emotional toll of isolation by strengthening the bonds between loved ones. VoiceLove ensures that patients never feel alone, particularly during challenging times. By providing a HIPAA-secure platform for heartfelt voice messages, VoiceLove fosters connections that enhance long-term resident health and joy. Communication equals safety, and our innovative approach ensures that every patient feels supported and cared for. VoiceLove also supports healthcare workers by reducing stress and enhancing patient engagement. VoiceLove is committed to driving transformative outcomes in healthcare through compassion, empathy, and love.
Tuesday Dec 03, 2024
Tuesday Dec 03, 2024
Don’t miss this enlightening interview with Dr. Matthew Lungren, where he shares incredible insights about balancing technology in healthcare.
Dr. Lungren is the Chief Scientific Officer of Health and Life Sciences at Microsoft, and is an Adjunct Professor at Stanford University School of Medicine.
Sherri Douville, CEO of Medigram & Chair of the TTIC, Dr. Apurv Gupta and I spoke with Dr. Lungren about his journey at Stanford and Microsoft, and how his work in medicine and tech shapes the approach to his work.
Dr. Lungren truly embraces the possibility for technologies like generative AI in healthcare, but emphasizes the need for it to be safe and secure to enter mainstream healthcare.
Dr. Lungren clearly shares how important it is for all stakeholders to be involved in healthcare technology decisions, reminding decision makers that there’s a human life at the end of the solution change.
Be sure to watch or listen to this interview - there are so many important takeaways for those faced with these decisions on both the technological and clinical sides.
Connect with Dr. Lungren: https://www.linkedin.com/in/mattlungrenmd/
Learn more about Microsoft’s Pegasus program for startups: https://www.microsoft.com/en-us/startups/pegasus
Learn more about Medigram: https://www.medigram.com
Learn more about TTIC: https://medium.com/@news_52674/about
Topical time codes:
1:55 (Dr. Lungren) - Journey to Microsoft & balancing the weight of decisions between patients and technology
7:17 (Dr. Lungren) - Speech to text technology & bringing things successfully into the healthcare ecosystem
9:18 - ambient technology
11:59 (Sherri) - frameworks & accelerating trust at the system level
15:08 (Dr. Lungren) - To stay on course with Generative AI, must Importance of multi-disciplinary teams, understanding use cases, gravity of work they’re doing
Safe, responsible way to implement
22:13 (Dr. Lungren) - How to evaluate what is safe, ready, and can make it into mainstream healthcare
26:19 - guardrails
28:25 - What physician executives need to properly vet the technology
30:21 - startups & Microsoft Pegasus program