Speaking Of Show & Making Healthcare Work for You

Loving Leadership in Healthcare: Trust & Transparency | Mikelle Moore Interview

In this episode we speak with Mikelle Moore, co-founder of Multiplier Advisors, about loving leadership, transparency, trust, governance, and organizational culture in healthcare.

Before founding Multiplier Advisors, Mikelle spent 25 years at Intermountain Health, and she shares personal leadership lessons about building trust within healthcare systems — with patients and team members alike — leading through uncertainty, creating positive workplace cultures, and what it really feels like to sit in the leadership seat.

 

Check out the full conversation to hear more about:
• Why leadership can feel lonely
• The difference between leadership and governance
• How boards can foster emotionally intelligent leadership
• Transparency during organizational restructuring
• Creating “loving organizations” in healthcare
• Real-life, challenging leadership decisions from Mikelle’s career

 

Topical time codes:
1:21 – Being a loving leader; leadership vs. governance
6:23 – Loneliness in leadership
10:06 – The role of leaders and boards in creating systems that move organizations toward more loving cultures
13:38 – Why organizations invested in genuine change often see better results
16:30 – An inspirational story of organizational transformation
23:57 – The bravery to share a bold idea with a team
28:09 – Operationalizing the lessons learned
30:49 – The community aspect and the founding of Multiplier Advisors

 

Learn more about Multiplier Advisors: https://www.multiplieradvisors.com

Connect with Mikelle: https://www.linkedin.com/in/mikelledmoore/ 

 

#HealthcareLeadership #Leadership #EmotionalIntelligence #HospitalLeadership #HealthcareInnovation #OrganizationalCulture #PopulationHealth #Healthcare #LeadershipDevelopment  #MultiplierAdvisors #IntermountainHealth #LovingOrganizations #ALO 

Understanding AI in Healthcare: Risks, Safety & Impact

AI is transforming lives every day—including healthcare—but it can be difficult to fully understand how it works, where the risks are, and how it may impact your life.

 

In this episode, we talk with professional speaker, author, and entrepreneur, Robin Farmanfarmaian about the rapidly evolving world of AI—from the different types of artificial intelligence to how to use it safely, and how it’s transforming healthcare and care at home.

 

If you have questions about AI—from the fundamentals to what’s coming next—this is a conversation you won’t want to miss.

 

In this episode, we cover:

• The differences between artificial narrow intelligence, generative AI, and agentic AI
• What generative AI actually is (and what it isn’t)
• How agentic AI can safely take action in healthcare settings like the ICU
• Where real risks exist today—including misinformation, manipulation, and harmful advice
• Why fact-checking is essential when using AI tools
• The importance of boundaries, programming, and human oversight
• How AI is enabling the shift from hospital-based care to care at home
• Real examples of how technology is improving patient outcomes, lowering costs, and increasing quality of life

 

You’ll also hear a powerful perspective on how AI reflects both the best—and the most concerning—parts of human behavior—and what that means for patients, families, and providers.

 

Topical time codes:

00:34 – Types of AI Explained (Artificial Narrow Intelligence, Generative AI, Agentic AI)

01:29 – What Is Generative AI? Understanding Large Language Models (LLMs)

02:08 – What Is Agentic AI? How It Works

04:28 – How Agentic AI Is Used Safely in Healthcare (ICU & NICU Examples)

05:25 – Levels of AI Autonomy: From Assistive to Fully Autonomous Systems

08:08 – Can AI Deceive or Blackmail? Understanding Agentic AI Risks & Self-Preservation

09:57 – The Risks of AI: Sycophantic Behavior, Misinformation & Harmful Advice

11:39 – How to Use AI Safely: Practical Guidelines

13:37 – Real Story: When a ChatGPT User Was Misled

16:13 – Two Key Rules for Using AI Responsibly

17:53 – Why LLMs Can’t Always Tell What’s True or False

19:05 – AI for Doctors: OpenEvidence & Trusted Medical AI Tools

21:31 – How AI Is Advancing Healthcare

23:58 – The Shift to Care at Home: Why It Matters

26:34 – What’s Enabling In-Home Healthcare (Technology & Awareness)

28:10 – AI’s Potential to Save More Lives Than It Harms

 

Connect with Robin: https://www.linkedin.com/in/robinfarmanfarmaian/ 

 

 

AI,

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AgenticAI,

HealthcareInnovation,

DigitalHealth,

FutureOfHealthcare,

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HealthTech,

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HomeHealthcare,

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Robin Farmanfarmaian,

From Burnout to Compassion: Transforming Perinatal Substance Use Care | The Suda Institute

Check out our powerful conversation with Gina Hofert, CEO of the Suda Institute, Dr. Russell Suda, Chief Medical Officer of the SUN Project, and Dr. Bobby Levy, Primary Care Addiction Medicine Program Director for Advocate Health.

 

They share how relationship-centered care is transforming outcomes for pregnant and postpartum women with substance use disorder in North Carolina.

 

Their coordinated approach integrates behavioral health, social services, primary care, and recovery support.

 

Together, they move beyond stigma — replacing judgment with empathy, respect, and hope.

 

The team harnesses what Dr. Suda the maternal spirit — recognizing that when women are supported with compassion and practical tools, transformation follows. 

They treat substance use disorder like any other chronic medical condition: with structure, dignity, and evidence-based care.

 

Patients aren’t the only ones transformed using this approach. 

 

Dr. Suda shares how stepping away from high-volume hospital practice and truly getting to know his patients renewed his passion for medicine.

Dr. Levy discusses how a new generation of physicians is approaching addiction treatment differently — normalizing it, removing stigma, and building deeper trust.

 

This is a powerful conversation about maternal health, addiction medicine, physician burnout, and how a coordinated, relationship-driven model can heal patients and providers alike. This is a can’t-miss episode. 

 

Listen in to hear more about:

 

• Why substance use in pregnancy requires coordinated, cross-sector care
• How physician burnout can shift into renewed purpose
• The critical role of trust in addiction treatment
• How community partnerships reduce stigma
• Why time, structure, and integrated support improve outcomes
• How other communities can replicate this model

 

Topical time codes:

00:49 – Gina Hofert: About the Suda Institute

02:36 – Dr. Suda: The relationship-centered approach

06:08 – Dr. Suda: Founding the Suda Institute

06:48 – Dr. Suda: Finding empathy in perinatal addiction care

13:04 – Dr. Suda: Transforming lives & the maternal spirit

16:30 – Dr. Levy: The power of relationships

20:20 – Dr. Levy: Treating substance use like any other chronic condition

21:47 – Dr. Suda: Shared care between OB/GYNs and primary care

25:04 – Dr. Suda: Making more time for patients

26:31 – Dr. Levy: Understanding where patients are coming from

29:46 – Gina Hofert: Building a full support network

31:14 – Gina Hofert: Overcoming resistance

32:04 – Gina Hofert: Identifying community champions

 

Learn more about the Suda Institute: https://sudainstitute.org

 

#MaternalHealth 

#AddictionRecovery 

#SubstanceUseDisorder 

#CompassionInMedicine 

#healthcaretransformation 

#lovingorganization 

The Circle of Care: How Emory Is Improving Primary Care Outcomes Between Visits

Emory Healthcare leaders Dr. Tina-Ann Thompson and Dr. Dan Salinas join us to explain how their “Circle of Care” model is transforming primary care by supporting patients between visits, strengthening accountability, and delivering measurable improvements in patient outcomes across populations.

 

Through this Circle of Care approach—and in partnership with Guidehealth, which uses an AI-integrated approach to help care teams proactively close care gaps—Emory is improving chronic disease management, care coordination, and follow-through beyond the traditional office visit.

 

Some of the results include:

• Dramatic increases in completed annual wellness visits
• Better blood pressure and diabetes control
• Improved transitions of care and follow-up after hospital discharge
• Stronger documentation, reimbursement alignment, and clinician confidence

 

Check out our full conversation with Dr. Thompson and Dr. Salinas to hear about the importance of shared accountability across care teams and patients, the role of AI-enabled workflows, and how data and humans  can work together to improve access, quality, and trust in primary care.

 

Dr. Tina-Ann Kerr Thompson is the Senior Vice President for the Primary Care Service Line and Division Director of Family Medicine at Emory University School of Medicine, and Executive Director of the Emory Healthcare Population Health Collaborative.

 

Dr. Dan Salinas is the Chief Medical Officer and Chief Quality Officer for the Emory Healthcare Population Health Collaborative, and Assistant Professor in the Department of Family and Preventive Medicine at Emory University School of Medicine.

 

Learn more about the Emory Healthcare Population Health Collaborative:
https://news.emory.edu/stories/2024/11/hs_ehc_guidehealth_population_health_collaborative_18-11-2024/story.html

 

Learn more about Emory Healthcare:
https://www.emoryhealthcare.org

 

Learn more about Guidehealth:
https://guidehealth.com

 

Key Topics

• 1:45 – A primary care physician’s experience caring for patients between visits
• 4:21 – Accountability and the patient’s role in healthcare
• 6:30 – Primary care focus and evidence-based care
• 9:03 – Partnering with Guidehealth to support proactive outreach
• 11:44 – The value proposition of delivering care this way
• 13:47 – Improved outcomes and better care for all patients
• 16:04 – Transitions of care and dramatic increases in completed visits
• 19:52 – Why documentation matters for outcomes and reimbursement
• 22:40 – Wrapping care around the patient beyond the office visit
• 27:07 – Fixing access to mental healthcare through integrated networks
• 29:45 – Helping patients overcome financial and access barriers
• 32:59 – Addressing loneliness as a health risk
• 34:04 – Building a true team of decision-makers in patient care

Dr. Elias Zerhouni on Fixing Healthcare: Power Shifts, Politics, and Putting Patients First

Former NIH Director Dr. Elias Zerhouni joins us to share what’s broken about U.S. healthcare—and how we can make it work again.
From the shift of power from providers to payers, to the need to depoliticize and regionalize care, Dr. Zerhouni breaks down the system’s biggest challenges and how to rebuild it around patients.

As former Director of the National Institutes of Health under President George W. Bush, Presidential Envoy under President Barack Obama, and consultant to the White House medical team of President Ronald Reagan, Dr. Zerhouni gives an insider’s perspective on how healthcare has evolved—and where it must go next.

Learn more: diseaseknowsnopolitics.com
Buy his memoir Disease Knows No Politics: Amazon link

Key Topics:
• Power shifting from providers to payers
• How rational decisions can lead to irrational outcomes
• Putting the focus back on patients

Timestamps:
00:55 – Journey through life & medical system
2:23 – Healthcare in 1975 vs. today’s decline in progress
4:46 – Why change is urgently needed
6:46 – The case for a regional system
7:36 – Real-world example: provider vs. payer power
11:55 – Shifting to the customer: the patient
19:43 – How to fix the system
22:45 – Is depoliticization possible?

Subscribe to hear conversations that explore how healthcare can truly work—for patients, providers, and everyone in between.

#NIH #HealthcareInnovation #PatientCenteredCare #HealthcareReform #PublicHealth #Payers #Providers #Leadership #Medicine

How Brain Science Can Transform Healthcare Leadership, Interview with Dr. Jennifer Fraser

In this episode of Making Healthcare Work for You, Dr. Jennifer Fraser, author of The Bullied Brain and the upcoming The Gaslit Brain, teaches us how bullying, gaslighting, and abuse culture can manifest — and offers hope by sharing techniques to build healthier, more loving organizations with stronger leadership.

 

Some of the things we learn during this interview:

• The three components of bullying
• How harmful behaviors become normalized
• Why language matters in changing systems
• Fear vs. love in healthcare leadership

This is a powerful conversation on using brain science to build psychologically safe cultures where people can thrive.

 

Topical time codes:
00:57 - Abuse culture
3:32 - How harmful behaviors become normalized
9:11 - Empathy erosion
16:05 - The bully isn’t powerful
22:06 - The language we use
24:53 - Gaslighting
28:21 - Fear vs love, and how to make change at a systems-level
32:07 - Hope for the future

 

Learn more about Dr. Jennifer Fraser’s work: https://bulliedbrain.com
Preorder The Gaslit Brain: https://www.amazon.com/Gaslit-Brain-Gaslighting-Institutional-Complicity/dp/1493090925

 

Watch/listen now + subscribe for more episodes on healthcare transformation.

 

#HealthcareLeadership #BrainScience #PatientCare #MakingHealthcareWorkForYou #love #empathy #compassion #healthcaretransformation 

From Public System to Private Care: Dr. Daniel Gordon’s Compassion-First Clinic Model

Check out our interview with Dr. Daniel Gordon, a London-based physician who has built a private clinic rooted in compassion, empathy, and strong values. We hear firsthand that the need for compassionate healthcare isn’t unique to the US—it's a global priority.

Dr. Gordon shares his journey creating a clinic that fuses traditional general practice values with modern technology and exceptional customer service. He explains how he cultivates a culture of care, leads by example, and ensures patients receive attentive, compassionate treatment.

Listen to the full interview to hear how Dr. Gordon is building a clinic that prioritizes both people and performance, and learn practical insights for creating compassionate care in healthcare systems worldwide.

Connect with Dr. Gordon: https://www.linkedin.com/in/doctordanielgordon/

Topical Timecodes:
00:37 – Founding his private clinic in London
03:16 – Keeping empathy and compassion in practice
05:32 – Spreading the right message to doctors in training
06:50 – Providing deep care within the public system
08:22 – Leading by example
10:27 – Delivering care with compassion and customer service
12:30 – Creating culture and standards in his clinics
14:20 – Patient feedback, referrals, and family care
16:04 – Using your energy for positivity and care
18:40 – How to communicate with patients
22:33 – Value and scaling the business

AI in Healthcare: How Guidehealth Achieves 10–15x Patient Engagement & Quick Wins

In this episode of Making Healthcare Work for You, we explore how Guidehealth is transforming value-based care through a combination of AI + human expertise.

 

Healthcare continues to face hurdle after hurdle, but Guidehealth is changing that—delivering quick wins that reduce staff burnout, increase patient engagement, and improve quality measures.

 

Listen in as we chat with Rob Alterman (Chief Performance Officer) and Dr. McKay Crowley (Chief Health Officer) to hear:

 

• How AI agents create empathetic, patient-centered engagement with satisfaction ratings averaging 9/10
• How Guidehealth is achieving results like closing 2,000+ care gaps in 90 days and raising 6 of 7 quality measures to 4-stars or higher

 

This conversation highlights how value-based care can scale effectively—with innovation, agility, and measurable results that drive better patient outcomes and revenue growth for health systems.

 

Learn more about Guidehealth: https://guidehealth.com

Subscribe for more insights on healthcare innovation, AI, and value-based care success stories.

 

#AIHealthcare #ValueBasedCare #PatientEngagement #HealthcareInnovation #MedicalAI #guidehealth #healthcare

Leading With Love: How Healthcare CEO Wade Mitzel Is Shaping a More Compassionate System

In this episode of Making Healthcare Work for You, Wade Mitzel, CEO of UofL Physicians, shares how compassionate leadership with love is transforming healthcare in Kentucky. Wade reveals his three core leadership goals — being intentional, caring for each other, and building healthier communities — and how these values drive efforts to reduce staff turnover, improve patient outcomes, and create workplaces where people flourish.

 

Wade shares everything from t staffing challenges, high cancer rates in the region, to  what it means to create workplaces where people can flourish. As the parent of a child with medical needs, his mission is personal. 

 

Be sure to listen to the end - there’s an incredibly powerful patient story. 

 

Throughout Wade’s interview, he clearly demonstrates that love isn't a soft skill. It's a strategy.

 

Topical time codes:
00:54 – Why Wade chose his leadership goals: intention, care, and community
04:38 – How they lowered staff turnover from 19% to 13-14%
07:13 – Compassion’s role in clinical care and leadership
10:45 – Listening to clinic needs differently
13:38 – Using AI and systems for clinician support
16:10 – Building organizational belief
18:34 – The impact of a loving culture on retention and satisfaction
21:33 – Encouraging authenticity at work
24:42 – A patient story that shows why this matters

 

Subscribe to Making Healthcare Work for You for more expert insights and inspiring conversations on healthcare leadership, innovation, and compassionate care.

Creating a Culture of Compassion in Skilled Nursing: Mary Cole, Infection Control Specialist

Don’t miss this engaging interview with Mary Cole, Infection Control Specialist and Project Manager at The Highlands at Brighton, a skilled nursing facility known for taking in residents others consider hard to place.

She draws upon her 23+ years at the facility to show how a strong culture of compassion, leadership support, and deep patient relationships have created a place where people aren't just cared for — they are truly seen, known, and valued.

Mary provides hope for those who are in long-term care, elevating the standard of care and building loving organizations with teams that lead with care.

Check out the full interview here:  https://youtu.be/pgcKWHn0LU8

Timecodes:

00:44 – The patient population: caring for residents who are difficult to place

3:32 – Culture of compassion: shared values, supporting leaders

10:22 – Building bonds: royal weddings, small moments, emotional connections

13:59 – How Brighton stands out: leadership, respect, and consistent care

16:44 – Why staff investment matters: retaining caregivers who care deeply

19:39 – Encouraging real relationships among residents and staff

21:43 – A loving, person-centered organization

23:59 – Real results from a culture of care26:19 – Memorable moments from nearly 24 years of dedication

Please like, comment, and share to help us spotlight compassionate care if this message resonates with you.

 

#longtermcare #love #compassion #patientexperience #providerexperience