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Making Healthcare Work for You (MHWFY) is a mission-driven online talk show that’s shifting the healthcare conversation to love, hope, inspiration, and real solutions. Stephanie Feals & Dr. Apurv Gupta host conversations with an elite group of leaders who are solving healthcare’s most complex challenges. MHWFY shines a light on leaders’ personal dedication, unique perspectives, and empowering solutions through unscripted, authentic conversations. The show helps educate people and connect the dots to drive healthcare transformation. Guests & audience members are the people shaping the future of healthcare - from those working on the front line, to those creating the technology, to those driving policy change in government.
Episodes
Tuesday Feb 06, 2024
Tuesday Feb 06, 2024
Dr. Jennifer Stephens & Dr. Beth Careyva of Lehigh Valley Physician Group and Lehigh Valley Heath Network share how adding a welcome video for patients and expanding their remote workforce allowed them to transform care within their organization in a patient-centric, efficient way.
Through their patient partnership model, a remote member of the healthcare practice reaches out to patients prior to the first visit, allowing staff to address transportation or other barriers, handle health history, and also initiate care more immediately if required. Patients also receive a welcome video so they know what to expect during their upcoming visit.
Through this approach, Lehigh Valley Health Network has been able to reach some remarkable achievements.Two of which are reducing no-show rates from 8% to 2%, and operating with 75% of the staff they would need if they performed all tasks in-office. The ripple effect allows providers to spend more quality time with their patients.
Don’t miss this great interview!
Learn more about Lehigh Valley Health Network: https://www.lvhn.org
Topical time codes:
00:59 - Access in a patient-centric way (Dr. Stephens)
2:59 - Building connections (Dr. Stephens)
4:34 - Anatomy of the welcome video & reaching out to patients prior to their first visit (Dr. Careyva)
6:53 - Establishing relationships and removing barriers (Dr. Stephens)
7:58 - Positive feedback (Dr. Careyva)
9:57 - Using remote teams (Dr. Stephens)
11:42 - Keeping the positive culture & champions of change (Dr. Stephens)
13:33 - Cementing the relationship (Dr. Careyva)
15:25 - Recruiting for remote (Dr. Stephens)
17:08 - Transforming in a patient-centric way that’s efficient
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