Recognize, Reward, & Reinforce: Adding Love, Empathy, and Compassion in Healthcare: Interview With Dr. Gene Scioscia & Barb Bobula, Allegheny Health Network

Operationalizing love, compassion, and empathy isn't something you hear about often - especially in health systems. But, at  Allegheny Health Network, that's exactly what Dr. Gene Scioscia and Barb Bobula help their teams do.  

In this interview, Dr. Scioscia, Chief Patient Experience Officer at AHN, and Barb Bobula, VP of Patient Experience at AHN, share how adding love in  healthcare helps with everything from  burnout to  resilience, and improved patient experience. 

Some of the highlights are the importance of:

• Making connections with people
• Peer support
• Learning how to recognize, reward, and reinforce loving behaviors

Check out the interview to hear the full conversation. 

Learn more about AHN:

https://www.ahn.org

Topical time codes:

1:08 - (Barb) Operationalizing Love

4:13 - (Gene) Love is the ultimate expression of empathy and compassion

6:07 - (Gene) Relationship-Centered Communication

8:07 - (Gene) Increase in "Rate the Provider" scores

9:22 - (Barb) What love looks like

11:41 - (Gene) Recognize, Reward, Reinforce 

14:24 - (Gene) How to reward people 

16:55 - (Barb) Love creates the tension needed for change

19:42 - (Gene) It's more than a metric - it's what defines you 

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Thanks to the following organization for supporting the Making Healthcare Work for You mission.

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