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Making Healthcare Work for You (MHWFY) is a mission-driven online talk show that’s shifting the healthcare conversation to love, hope, inspiration, and real solutions. Stephanie Feals & Dr. Apurv Gupta host conversations with an elite group of leaders who are solving healthcare’s most complex challenges. MHWFY shines a light on leaders’ personal dedication, unique perspectives, and empowering solutions through unscripted, authentic conversations. The show helps educate people and connect the dots to drive healthcare transformation. Guests & audience members are the people shaping the future of healthcare - from those working on the front line, to those creating the technology, to those driving policy change in government.
Episodes
Tuesday May 02, 2023
Tuesday May 02, 2023
Patient PAL is a confidential, HIPAA-compliant concierge service that supports patients through the healthcare journey.
At Patient PAL, founded and lead by Jack London, they work to advocate for the patient for everything from finding a primary care provider, to claims support, and more.
Currently serving self-funded employers, Patient PAL is able to reduce the healthcare of headache and scale back costs by proactively working to ensure that patients get the care they need, are compliant to the care for chronic conditions, making sure they’re getting care in-network and more.
Check out our interview with Jack to learn more about Patient PAL, and how they’re working to improve healthcare costs and outcomes.
Learn more about Patient PAL: https://www.patientpal.org
Connect with Jack London: https://www.linkedin.com/in/jack-g-london/
You can also listen to the interview in podcast form:
Apple podcast link:
https://podcasts.apple.com/us/podcast/speaking-of/id1549592446
I Heart podcast link:
https://www.iheart.com/podcast/269-speaking-of-76708275/#
Spotify podcast link:
https://open.spotify.com/show/1g2LUGr0SzxbBmSHB3FHyL?si=PNO79sBOReGXQJu_CrsJEg
Topical time codes:
1:05 - About Patient PAL
2:00 - The most powerful part of Patient PAL
3:55 - Support that patients request
5:26 - Difference between Patient PAL and case management
7:07 - Working with, and supporting, the caregivers
8:58 - Working with self-funded employers
10:11 - Relationship building
11:08 - Outcomes
12:40 - Example of the process
14:36 - Improved outcomes equal cost savings
16:19 - Hiring for compassion
18:06 - “Make your work your hobby”
__________________________
Thanks to the following organization for supporting the Making Healthcare Work for You mission.
Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.
They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.
Visit https://www.informed.llc to learn more.
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