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Making Healthcare Work for You (MHWFY) is a mission-driven online talk show that’s shifting the healthcare conversation to love, hope, inspiration, and real solutions. Stephanie Feals & Dr. Apurv Gupta host conversations with an elite group of leaders who are solving healthcare’s most complex challenges. MHWFY shines a light on leaders’ personal dedication, unique perspectives, and empowering solutions through unscripted, authentic conversations. The show helps educate people and connect the dots to drive healthcare transformation. Guests & audience members are the people shaping the future of healthcare - from those working on the front line, to those creating the technology, to those driving policy change in government.
Episodes
Tuesday Jul 30, 2024
Tuesday Jul 30, 2024
Dr. David Fryburg, is working to spread kindness all around via digital images through Envision Kindness. The company streams “kind” images into healthcare settings to reduce stress and anxiety, while increasing joy, compassion, and connection.
He and his son co-founded the company in an effort to “promote and inspire kindness, compassion, joy and love in the pursuit of a happier, healthier, and more prosperous world for all.”
As a former practicing endocrinologist, Dr. Fryburg has seen how these positive changes are desperately needed in healthcare environments.
He says Envision Kindness is scientifically-backed, and that seeing kind images actually activates the same neuropsychology as participating in kindness! Studies show that “kind images” are double as powerful as even “positive” images!
Dr. Fryburg is the President and Co-Founder of Envision Kindness.
Check out our interview with Dr. Fryburg here: https://youtu.be/pw1QCkDblyE
Learn more about Envision Kindness: https://www.envisionkindness.org
Monday Jul 01, 2024
Monday Jul 01, 2024
Don’t miss this interview with David Dibble, creator of 3D Healthcare and Co-Founder of A Loving Organization Consortium!
David breaks down the relationship between love and fear, and how those emotions drive our thoughts, belief and memories. He tells us how leading with love vs fear leads to very different results.
He shares how approaching systems change with love and focusing on both the systems and the people within it, it’s possible to scale the transformation process.
Learn more about David’s work in the healthcare space: https://thenewagreements.com
Learn more about David: https://daviddibble.com
Topical time codes:
2:21 - Creating systems change
5:09 - Love vs fear
8:16 - Love is transformational
11:01 - What fear really is
14:12 - Guiding people through fear, into love, for scalable transformation
Sunday Jun 23, 2024
Sunday Jun 23, 2024
In what is one of my favorite interviews to date, I talked to Zac Slabaugh, Co-Founder of Relentless Running Co., endurance athlete, salesman, and overall inspirational leader.
Zac is truly one of the most genuine people you could hope to meet. He regularly pushes himself to meet challenging goals, and seems to work equally as hard at motivating others to reach their potential as well.
This interview spans everything from where his drive for sales and endurance running stems from, to co-founding Relentless Running company - which by the way is the perfect name for Zac's company. There are few people who experience such relentless determination, relentless optimism, and so much more.
Don't miss this truly awesome conversation.
Connect with Zac: https://www.linkedin.com/in/zacharyslabaugh/
Join the waitlist to be among the first to shop Relentless Running Co: https://relentlessrunningco.com/
Tuesday Jun 11, 2024
Tuesday Jun 11, 2024
Dr. Shannon Connor Phillips, Chief Health Officer at Joyous joined us to talk about how the organization leverages AI to connect those doing the work to leadership reduce burden while restoring joy.
She says that Joyous uses a psychologically safe approach that is action-oriented to create a culture of curiosity about specific things that aren’t working. By seeking information from that perspective, they can learn about the lived experience of those doing the work.
Check out the full interview to hear more: https://youtu.be/wELO0GitgMk
Learn more about Joyous: https://www.joyoushq.com
Connect with Dr. Shannon Connor Phillips: https://www.linkedin.com/in/shannon-connor-phillips-md-mph-6b47753b/
Topical time codes:
00:37 - About Joyous
4:04 - Leveraging technology at scale
7:00 - A psychologically safe approach
9:55 - Setting things up for success/preparing the team
14:10 - Interpreting the data
16:31 - Recognizing the importance of cultural transformation
Wednesday May 01, 2024
Wednesday May 01, 2024
We had an awesome conversation with Marvin Musick, Co-founder and Chief Educator at Medicareschool.com.
After building a career as a pastor, Marvin shifted gears to the world of insurance. He became passionate about learning the ins-and-outs of Medicare and educating his massive audience in an unbiased and no-pressure way.
With the average consumer being exposed to 45 Advantage plans in their zip code, and with Medicare-eligible people being the 2nd largest group of people holding medical debt, getting the right information is paramount.
In our interview, Marvin told us about how to determine when it’s the best time to enroll in Medicare, factors to consider, and the critical reasons to make sure you’re enrolling in the right type of plan for your situation.
Marvin shares information about the considerations around choosing a Medicare plan, and why making sure you choose the right plan for your situation is crucial.
You can catch the full interview here:
Connect with Marvin: https://www.linkedin.com/in/marvin-musick-663153b4/
Learn more about Medicare School: MedicareSchool.com
Medicare School on LinkedIn: https://www.linkedin.com/company/medicareschool-com/
Medicare School on Facebook: https://www.facebook.com/MedicareSchoolUSA
Topical time codes:
1:11 - What people should know about Medicare - timing
2:48 - Deferring Medicare
3:52 - Differences between Medicare and employer plans
5:48 - Medicare A&B vs Advantage and Supplemental plans
7:19 - How A&B plans work vs how Supplemental and Advantage plans work
8:26 - Plan G to cover Medicare B deductible
9:22 - Prescription coverage
11:06 - Helping people navigate the Medicare enrollment & decisions
13:35 - When to start looking into plans before you enroll in Medicare
15:46 - Pastoring to Insurance and Medicare
18:55 - Building a relationship with those they serve, ongoing support
20:40 - The “Why” behind the mission
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Tuesday Apr 23, 2024
Tuesday Apr 23, 2024
Dr. Helen Riess is passionate about human connection and its positive impact on healthcare. She has created a remarkable way to teach empathy, and is doing it in a scalable way through Empathetics, the company she founded.
With a blend of science and soft skills, Dr. Riess has found a way to connect to those in healthcare, starting by teaching them self-empathy. The results are impressive, and telling. Those who go through Empathetics training have a 17x retention rate, at a savings of $18-million dollars!
In this fascinating conversation, Dr. Riess shares the difference between empathy and compassion, talks about boundaries, how empathy training works, and much, much more!
Dr. Helen Riess is an Associate Professor of Psychiatry at Harvard Medical School, Founder and Chief Medial Officer at Emapthetics, Author of The Empathy Effect, and her TedTalk called The Power of Empathy has more than 800,000 views (link further down).
She’s also featured in the PBS series: Untold, a Brief History of the Future. Her episode airs on April 24th, 2024.
Connect with Dr. Helen Riess: https://www.linkedin.com/in/helen-riess/
Learn more about Empathetics: https://www.empathetics.com
Watch Dr. Riess’ TedTalk: https://youtu.be/baHrcC8B4WM?feature=shared
Trailer for the PBS series: https://www.pbs.org/video/preview-jokjzt/
Purchase Dr. Riess’ book, The Empathy Effect: https://a.co/d/cS2oqUY
Topical time codes:
00:00 - interview begins
1:17 - Interest in psychiatry
3:00 - Teaching empathy and founding Empathetics
5:56 - Empathy vs compassion
9:24 - Ranges of empathy and setting boundaries
12:18 - Empathy training, connecting to purpose
16:52 - Institutionalizing empathy, resilience, patient experience
20:11 - The Empathetics way
22:15 - Toggling between technical and clinical aspects
Monday Apr 08, 2024
Monday Apr 08, 2024
Dr. Robert Pearl’s latest book, ChatGPT, MD, is out on April 9th, with all profits going to Doctors Without Borders. Dr. Pearl will also make an additional donation for any book purchased on the book’s release date (April 9th).
Realizing that information would be obsolete with the typical time to write and publish a book, Dr. Pearl trained ChatGPT 4 with 1.2-million words and co-wrote the book with ChatGPT.
In this remarkable book, together they explore how generative-AI will shape the future of healthcare.
In this interview Dr. Pearl shares how using generative-AI will allow a more participatory doctor-patient relationship to thrive.
ChatGPT and other similar generative-AI systems, which learn from data gathered worldwide and have the ability to place higher priority on sources like medical journals, will provide feedback that is more personalized to your situation than a search engine.
Don’t miss this incredible interview. We could’ve talked to Dr. Pearl for hours, but managed to fit all of this in less than 40 minutes!
Learn more about Dr. Pearl & find his books: https://robertpearlmd.com
Topical time codes:
1:05 - About ChatGPT, MD & all profits go to Doctors Without Borders
3:41 - Paradigms
7:20 - How AI can provide specific information for your situation
9:00 - You can’t hold technology against perfection
11:03 - The more the AI knows about you, the better your results will be
16:04 - Specific applications and the doctor-patient relationship
21:01 - AI will help produce better results and more precise care
28:04 - It takes about 10 hours of practice to properly use
33:44 - Recommendations for users of generative-AI
Wednesday Mar 27, 2024
Wednesday Mar 27, 2024
In this revealing interview, Matthew Zachary shares his inspirational life story, from cancer diagnosis to long-term survival, advocate, acclaimed podcast host, and more.
Matthew is a 28-year brain cancer survivor, and it was remarkable hearing his about journey.
Prior to his diagnosis, he was a concert pianist, but those plans changed upon learning he had brain cancer.
Matthew is a trailblazer who used his own experiences to ensure others had a better experience than his. He works endlessly as an advocate, and has reached millions as the founder of Stupid Cancer, through his successful Out of Patients podcast and his documentary Cancer Mavericks.
Check out the interview to hear more!
Connect with Matthew Zachary:
Topical time codes:
00:51 - Diagnosis: “I lost my life, but I didn’t die.”
2:48 - Plan B: new career
5:06 - Working with Livestrong organization
7:22 - Mentors along the advocacy journey
10:04 - Achieving changes through advocacy
12:38 - Hard to see progress in the moment
16:51 - Getting things passed in congress
19:21 - Cancer Mavericks documentary
26:56 - Social media
29:58 - Healthcare on LinkedIn
Thursday Mar 21, 2024
Thursday Mar 21, 2024
Erik Anderson, Patient Care Executive at Adventist Health Castle, says from the moment he joined the organization he knew it felt different. He said he felt the sense of Aloha.
Treating patients and employees like Ohana - or family - is in their DNA. Erik told us that like with any family, there needs to be trust, transparency, and sometimes even tough love for accountability, which is a two-way street.
The team at Adventist Health Castle listens to the community and deeply values that feedback when choosing how to best serve their patients and teams. Their holistic approach includes community-centered events like Christmas tree lightings, speaking to students, and other ways that encourage the community to become a partner in their healthcare.
Their commitment to clinical excellence combined with their “Love Matters” campaign lead them to a Baldrige Award win in 2017.
To hear more about this remarkable organization, and learn more about how they teach empathy, value vulnerability, and “measure what they treasure”, check out the full interview with Erik.
Connect with Erik Anderson: https://www.linkedin.com/in/erik-anderson-601a8591/
Learn more about Adventist Health Castle: https://adventisthealth.org/castle
Topical time codes:
00:43 - Feeling the Aloha
1:51 - Culture within the organization, Ohana
3:55 - Teaching empathy
7:04 - Love Matters campaign and Baldrige Award win
8:30 - How to connect with the community
11:28 - Community engagement
16:15 - Trust, transparency, and tough love
18:52 - Gratitude as part of Love Matters
Monday Mar 11, 2024
Monday Mar 11, 2024
Kenzie Butera Davis started Maro to improve the mental health of children by eliminating the 11 year gap between first symptom and first intervention.
Spurred by her personal experiences growing up, getting children the help they need is a meaningful passion for Kenzie. Maro helps kids find healthy ways to deal with big emotions.
By using clinically validated screening tools at school for early detection and prevention, Maro can identify help identify kids who are internalizing things.
Maro then makes it easy to refer the students to clinical support resources, and also gives families access to materials to help support their child at home.
Learn more about Maro: https://www.meetmaro.com
Connect to Kenzie Butera Davis: https://www.linkedin.com/in/kenzie-butera-davis/
Topical time codes:
00:34 - About Maro
3:39 - Tools for early detection
6:06 - Equity and success stories
8:44 - Helping those who are struggling/finding the best resource
12;07 - Schools shifting from a reactive approach to a proactive approach
13:58 - Staring Maro & helping kids at vulnerable points
18:42 - Focus on foundational skills