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Making Healthcare Work for You (MHWFY) is a mission-driven online talk show that’s shifting the healthcare conversation to love, hope, inspiration, and real solutions. Stephanie Feals & Dr. Apurv Gupta host conversations with an elite group of leaders who are solving healthcare’s most complex challenges. MHWFY shines a light on leaders’ personal dedication, unique perspectives, and empowering solutions through unscripted, authentic conversations. The show helps educate people and connect the dots to drive healthcare transformation. Guests & audience members are the people shaping the future of healthcare - from those working on the front line, to those creating the technology, to those driving policy change in government.
Episodes
Tuesday Jan 07, 2025
Tuesday Jan 07, 2025
In this interview, Johar Singh, CEO & Founder of Astra Wellbeing, and Shannon McPeak, Chief Wellness Officer at Astra Wellbeing & Founder/CEO of Operation Happy Nurse, talk about how their platform is changing the way healthcare workers are supported at work, helping to decrease burnout, patient safety and more.
Everything is accessible through sms communication, making it readily available and easy to use, allowing for very high user engagement.
Check out the full interview to learn more about the work they’re doing.
Topical time codes:
00:42 - About Astra Wellbeing & Operation Happy Nurse
2:39 - The why behind Operation Happy Nurse
5:37 - A robust approach to helping people find the help they need
7:35 - Incorporating the voice of the healthcare worker
8:56 - Piloting the platform
11:45 - relationship between provider burnout and patient safety
Ratios of nurse/patient are very high
15:41 - Connection and Impact
17:51 - Physician participation in platform
Learn more about Astra Wellbeing: https://www.astrawellbeing.com
Learn more about Operation Happy Nurse: https://www.operationhappynurse.org
Connect with Johar Singh: https://www.linkedin.com/in/johar23singh
Connect with Shannon McPeek: https://www.linkedin.com/in/shannon-mcpeek
Friday Dec 13, 2024
Friday Dec 13, 2024
In this MHWFY Voice of Love series (brought to you by VoiceLove), Julie Rish, VP of Consumer Experience at AdventHealth shares how investing in the company values and mission reflects its commitment to whole-person care.
Throughout the interview Julie emphasizes the importance of remaining steadfast to your goals, and the importance of caring for those both giving and receiving care at your organization.
She shares how AdventHealth uses “uncommon compassion,” celebration, and recognition to achieve their organizational goals and support their team.
Don’t miss this awesome interview. Julie shares amazing examples that any organization can use and benefit from.
Connect with Julie Rish: https://www.linkedin.com/in/julie-rish-688938129/
About AdventHealth: https://www.adventhealth.com
Topical time codes:
00:48 - Love me, keep me safe, make it easy, own it
1:52 - Developing the culture, whole person care
4:21 - Various angles of “make it easy” and “own it”
6:01 - Aligning on core pillars
7:32 - Cohesion of values across the organization
9:46 - Helping people feel whole is the ultimate outcome
10:53 - How to live your values - be curious and empathetic
13:03 - Uncommon compassion leads to enhanced outcomes
15:40 - Personal connections & Impact on the team
16:58 - The Heart badge - connecting to why you serve
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About VoiceLove:
Connecting hearts, healing with love, VoiceLove minimizes the emotional toll of isolation by strengthening the bonds between loved ones. VoiceLove ensures that patients never feel alone, particularly during challenging times. By providing a HIPAA-secure platform for heartfelt voice messages, VoiceLove fosters connections that enhance long-term resident health and joy. Communication equals safety, and our innovative approach ensures that every patient feels supported and cared for. VoiceLove also supports healthcare workers by reducing stress and enhancing patient engagement. VoiceLove is committed to driving transformative outcomes in healthcare through compassion, empathy, and love.
Tuesday Dec 03, 2024
Tuesday Dec 03, 2024
Don’t miss this enlightening interview with Dr. Matthew Lungren, where he shares incredible insights about balancing technology in healthcare.
Dr. Lungren is the Chief Scientific Officer of Health and Life Sciences at Microsoft, and is an Adjunct Professor at Stanford University School of Medicine.
Sherri Douville, CEO of Medigram & Chair of the TTIC, Dr. Apurv Gupta and I spoke with Dr. Lungren about his journey at Stanford and Microsoft, and how his work in medicine and tech shapes the approach to his work.
Dr. Lungren truly embraces the possibility for technologies like generative AI in healthcare, but emphasizes the need for it to be safe and secure to enter mainstream healthcare.
Dr. Lungren clearly shares how important it is for all stakeholders to be involved in healthcare technology decisions, reminding decision makers that there’s a human life at the end of the solution change.
Be sure to watch or listen to this interview - there are so many important takeaways for those faced with these decisions on both the technological and clinical sides.
Connect with Dr. Lungren: https://www.linkedin.com/in/mattlungrenmd/
Learn more about Microsoft’s Pegasus program for startups: https://www.microsoft.com/en-us/startups/pegasus
Learn more about Medigram: https://www.medigram.com
Learn more about TTIC: https://medium.com/@news_52674/about
Topical time codes:
1:55 (Dr. Lungren) - Journey to Microsoft & balancing the weight of decisions between patients and technology
7:17 (Dr. Lungren) - Speech to text technology & bringing things successfully into the healthcare ecosystem
9:18 - ambient technology
11:59 (Sherri) - frameworks & accelerating trust at the system level
15:08 (Dr. Lungren) - To stay on course with Generative AI, must Importance of multi-disciplinary teams, understanding use cases, gravity of work they’re doing
Safe, responsible way to implement
22:13 (Dr. Lungren) - How to evaluate what is safe, ready, and can make it into mainstream healthcare
26:19 - guardrails
28:25 - What physician executives need to properly vet the technology
30:21 - startups & Microsoft Pegasus program
Tuesday Oct 29, 2024
Tuesday Oct 29, 2024
Geoffrey Smith spent years working in human capital management, but after a collision of personal life and professional life, he knew he had to shift gears.
He now spends his time focusing on helping those in healthcare positively impact patient experience and outcomes through love and compassion. He also hosts a podcast, Mo-Ments of Experience, inspired by his loving 14-year old beagle, Mo.
In this episode, Geoffrey shares how he found his true purpose, how his sweet pup helped him and his wife heal after tragedy, and how organizations can help their employees truly thrive while pursing their passion and providing amazing care.
You don't want to miss this episode!
Topical timecodes:
00:49 - finding his purpose
3:03 - Mo the beagle's impact
5:24 - collision of personal and professional life
8:29 - team dynamics and looking for pockets of brilliance
12:57 - engagement surveys
16:13 - the role of the team leader
19:20 - engaging the workforce
22:00 - the Standout program
You an also catch our appearance on Geoffrey's show here:
https://www.youtube.com/watch?v=Le8DpIp7074
Connect with Geoffrey Smith: https://www.linkedin.com/in/geoffreypsmith/
Thursday Oct 24, 2024
Thursday Oct 24, 2024
In this MHWFY Voice of Love interview (brought to you by VoiceLove), Kimberly Bertini, Regional Director, Nursing Excellence for Baylor, Scott & White, Temple Market, joins us to share details about how the organization maintains their exceptional culture & outstanding results.
Kimberly shares how living the mission, trust, transparency, and shared governance are keys to success at Baylor, Scott & White.
She says from her first call with a recruiter at Baylor, Scott & White she could feel the warmth and transparency, a feeling she says is pervasive system-wide.
Through shared governance, Baylor, Scott & White is able to keep everyone aligned on the mission, and focus on the items important across their health system.
About Baylor, Scott & White: https://www.bswhealth.com
Connect with Kimberly Bertini: https://www.linkedin.com/in/kimberly-bertini-dnp-rn-ne-bc-3ba67212/
Topical time codes:
00:42 - Personal values
1:51 - Trustworthy relationships & caring for people as humans
3:37 - Transparency and immediate warmth at Baylor, Scott & White
5:59 - Strong culture system-wide through shared governance
9:24 - Finding the right fit and authentic values & mission
12:46 - The journey of incorporating shared governance at Baylor, Scott & White
18:41 - Outstanding organizational performance
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About VoiceLove:
Connecting hearts, healing with love, VoiceLove minimizes the emotional toll of isolation by strengthening the bonds between loved ones. VoiceLove ensures that patients never feel alone, particularly during challenging times. By providing a HIPAA-secure platform for heartfelt voice messages, VoiceLove fosters connections that enhance long-term resident health and joy. Communication equals safety, and our innovative approach ensures that every patient feels supported and cared for. VoiceLove also supports healthcare workers by reducing stress and enhancing patient engagement. VoiceLove is committed to driving transformative outcomes in healthcare through compassion, empathy, and love.
https://www.voicelove.com
Tuesday Oct 15, 2024
Tuesday Oct 15, 2024
In our latest interview, Lonnie Hirsch joins us to talk about how to move healthcare forward through collaboration, building trust, understanding who others are, and operationalizing love in a systems-based way. He tells us that creating systems based in love, rather than fear, will lead to profits.
Lonnie is the co-founder of the Healthcare Reinvention Collaborative & is the founder and CEO of Forefront Healthcare Consulting.
He’s working to bring humanity to healthcare, and to connect those who are working on solutions, by looking at the whole system, eliminating silos, and amplifying the positive work.
Check out the full interview here: https://youtu.be/kakmrHE2rac
Connect with Lonnie Hirsch: https://www.linkedin.com/in/lonniehirsch/
Learn more about the Healthcare Reinvention Collaborative: https://www.linkedin.com/company/healthcare-reinvention-collaborative/
Learn more about Forefront Healthcare Consulting: https://www.linkedin.com/company/forefront-healthcare-consulting/
Topical time codes:
00:43 - About the Healthcare Reinvention Collaborative
6:07 - Vision for the collaborative
10:59 - What keeps people in silos
14:57 - Trust and understanding who others are
Monday Oct 07, 2024
Monday Oct 07, 2024
In the first episode of our "Making AI Work for You" series, Dr. Robert Pearl and Sherri Douville have an incredible conversation with us about AI - specifically generative AI - in healthcare, and how it can move medicine forward.
Together they speak about the various considerations for learning and using generative AI, how it can be integrated into healthcare, and the importance of privacy, security, and ethics.
Dr. Pearl is a professor at Stanford University Schools of Medicine and Business, author of 3 books, and former CEO within the Kaiser Permanente Group.
Sherri Douville is the CEO of Medigram, Chair of Trustworthy Technology & Innovation Consortium, a Series Editor for Taylor and Francis, and has edited and co-authored multiple books.
Topical time codes:
3:20 - Sherri - Where and how to start with AI, closing the gap between healthcare and technology
4:58 - Dr. Pearl - Opportunity with generative AI
12:15 - Dr. Pearl - The role of trust and the acceleration of generative AI
15:50 - Sherri - Tying the business of value-based care to technology management
20:21 - Dr. Pearl - How to move value-based care forward & how technology could help in areas of greatest impact
24:32 - Sherri - Importance of clinical quality in conjunction with technical quality
26:08 - Dr. Pearl - Security and privacy considerations, and minimizing risk
31:25 - Sherri - Empowering leaders with tools
34:38 - Dr. Pearl - Outcomes and barriers and leadership
37:15 - Dr. Pearl - Educating patients about generative AI
Learn more about Dr. Pearl & find his books: https://robertpearlmd.com
Buy ChatGPT, MD: https://www.amazon.com/dp/B0CWCV9DVZ
Learn more about Medigram: https://www.medigram.com
Learn more about TTIC: https://medium.com/@news_52674/about
Tuesday Jul 30, 2024
Tuesday Jul 30, 2024
Dr. David Fryburg, is working to spread kindness all around via digital images through Envision Kindness. The company streams “kind” images into healthcare settings to reduce stress and anxiety, while increasing joy, compassion, and connection.
He and his son co-founded the company in an effort to “promote and inspire kindness, compassion, joy and love in the pursuit of a happier, healthier, and more prosperous world for all.”
As a former practicing endocrinologist, Dr. Fryburg has seen how these positive changes are desperately needed in healthcare environments.
He says Envision Kindness is scientifically-backed, and that seeing kind images actually activates the same neuropsychology as participating in kindness! Studies show that “kind images” are double as powerful as even “positive” images!
Dr. Fryburg is the President and Co-Founder of Envision Kindness.
Check out our interview with Dr. Fryburg here: https://youtu.be/pw1QCkDblyE
Learn more about Envision Kindness: https://www.envisionkindness.org
Monday Jul 01, 2024
Monday Jul 01, 2024
Don’t miss this interview with David Dibble, creator of 3D Healthcare and Co-Founder of A Loving Organization Consortium!
David breaks down the relationship between love and fear, and how those emotions drive our thoughts, belief and memories. He tells us how leading with love vs fear leads to very different results.
He shares how approaching systems change with love and focusing on both the systems and the people within it, it’s possible to scale the transformation process.
Learn more about David’s work in the healthcare space: https://thenewagreements.com
Learn more about David: https://daviddibble.com
Topical time codes:
2:21 - Creating systems change
5:09 - Love vs fear
8:16 - Love is transformational
11:01 - What fear really is
14:12 - Guiding people through fear, into love, for scalable transformation
Sunday Jun 23, 2024
Sunday Jun 23, 2024
In what is one of my favorite interviews to date, I talked to Zac Slabaugh, Co-Founder of Relentless Running Co., endurance athlete, salesman, and overall inspirational leader.
Zac is truly one of the most genuine people you could hope to meet. He regularly pushes himself to meet challenging goals, and seems to work equally as hard at motivating others to reach their potential as well.
This interview spans everything from where his drive for sales and endurance running stems from, to co-founding Relentless Running company - which by the way is the perfect name for Zac's company. There are few people who experience such relentless determination, relentless optimism, and so much more.
Don't miss this truly awesome conversation.
Connect with Zac: https://www.linkedin.com/in/zacharyslabaugh/
Join the waitlist to be among the first to shop Relentless Running Co: https://relentlessrunningco.com/