Speaking Of Show & Making Healthcare Work for You

Restoring Joy & Making Qualitative Data Quantitative: Dr. Shannon Connor Phillips, Joyous

Dr. Shannon Connor Phillips, Chief Health Officer at Joyous joined us to talk about how the organization leverages AI to connect those doing the work to leadership reduce burden while restoring joy.

 

She says that Joyous uses a psychologically safe approach that is action-oriented to create a culture of curiosity about specific things that aren’t working. By seeking information from that perspective, they can learn about the lived experience of those doing the work. 

 

Check out the full interview to hear more: https://youtu.be/wELO0GitgMk

 

Learn more about Joyous: https://www.joyoushq.com 

 

Connect with Dr. Shannon Connor Phillips:  https://www.linkedin.com/in/shannon-connor-phillips-md-mph-6b47753b/

 

Topical time codes:

 

00:37 - About Joyous

4:04 - Leveraging technology at scale

7:00 - A psychologically safe approach

9:55 - Setting things up for success/preparing the team

14:10 - Interpreting the data

16:31 - Recognizing the importance of cultural transformation 

Medicare Info in Educational, Unbiased & No-Pressure way: Interview w/ Marvin Musick, MedicareSchool.com

We had an awesome conversation with Marvin Musick, Co-founder and Chief Educator at Medicareschool.com. 

 

After building a career as a pastor, Marvin shifted gears to the world of insurance. He became passionate about learning the ins-and-outs of Medicare and educating his massive audience in an unbiased and no-pressure way. 

 

With the average consumer being exposed to 45 Advantage plans in their zip code, and with Medicare-eligible people being the 2nd largest group of people holding medical debt, getting the right information is paramount. 

 

In our interview, Marvin told us about how to determine when it’s the best time to enroll in Medicare, factors to consider, and the critical reasons to make sure you’re enrolling in the right type of plan for your situation. 

 

Marvin shares information about the considerations around choosing a Medicare plan, and why making sure you choose the right plan for your situation is crucial. 

 

You can catch the full interview here: 

https://youtu.be/-bg7ydpY0Ek 

 

Connect with Marvin: https://www.linkedin.com/in/marvin-musick-663153b4/ 

 

Learn more about Medicare School: MedicareSchool.com 

 

Medicare School on LinkedIn: https://www.linkedin.com/company/medicareschool-com/

 

Medicare School on Facebook: https://www.facebook.com/MedicareSchoolUSA 

 

Topical time codes:

1:11 - What people should know about Medicare - timing

2:48 - Deferring Medicare

3:52 - Differences between Medicare and employer plans

5:48 - Medicare A&B vs Advantage and Supplemental plans 

7:19 - How A&B plans work vs how Supplemental and Advantage plans work

8:26 - Plan G to cover Medicare B deductible 

9:22 - Prescription coverage 

11:06 - Helping people navigate the Medicare enrollment & decisions 

13:35 - When to start looking into plans before you enroll in Medicare 

15:46 - Pastoring to Insurance and Medicare 

18:55 - Building a relationship with those they serve, ongoing support

20:40 - The “Why” behind the mission 

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How Investing in Empathy Can Save $18-Million: Interview with Dr. Helen Riess, Harvard Med School, Empathetics, Author

Dr. Helen Riess is passionate about human connection and its positive impact on healthcare. She has created a remarkable way to teach empathy, and is doing it in a scalable way through Empathetics, the company she founded. 

With a blend of science and soft skills, Dr. Riess has found a way to connect to those in healthcare, starting by teaching them self-empathy.  The results are impressive, and telling. Those who go through Empathetics training have a 17x retention rate, at a savings of $18-million dollars! 

In this fascinating conversation, Dr. Riess shares the difference between empathy and compassion, talks about boundaries, how empathy training works, and much, much more! 

Dr. Helen Riess is an Associate Professor of Psychiatry at Harvard Medical School, Founder and Chief Medial Officer at Emapthetics, Author of The Empathy Effect, and her TedTalk called The Power of Empathy has more than 800,000 views (link further down). 

She’s also featured in the PBS series: Untold, a Brief History of the Future. Her episode airs on April 24th, 2024. 

Connect with Dr. Helen Riess: https://www.linkedin.com/in/helen-riess/

Learn more about Empathetics: https://www.empathetics.com  

Watch Dr. Riess’ TedTalk: https://youtu.be/baHrcC8B4WM?feature=shared 

Trailer for the PBS series: https://www.pbs.org/video/preview-jokjzt/ 

Purchase Dr. Riess’ book, The Empathy Effect: https://a.co/d/cS2oqUY 

Topical time codes: 

00:00 - interview begins

1:17 - Interest in psychiatry

3:00 - Teaching empathy and founding Empathetics

5:56 - Empathy vs compassion 

9:24 - Ranges of empathy and setting boundaries

12:18 - Empathy training, connecting to purpose

16:52 - Institutionalizing empathy, resilience, patient experience

20:11 - The Empathetics way

22:15 - Toggling between technical and clinical aspects 

ChatGPT, MD: Interview with Dr. Robert Pearl About His New Book & AI-Empowered Patients

Dr. Robert Pearl’s latest book, ChatGPT, MD, is out on April 9th, with all profits going to Doctors Without Borders. Dr. Pearl will also make an additional donation for any book purchased on the book’s release date (April 9th). 

Realizing that information would be obsolete with the typical time to write and publish a book, Dr. Pearl trained ChatGPT 4 with 1.2-million words and co-wrote the book with ChatGPT. 

In this remarkable book, together they explore how generative-AI will shape the future of healthcare. 

In this interview Dr. Pearl shares how using generative-AI will allow a more participatory doctor-patient relationship to thrive.

ChatGPT and other similar generative-AI systems, which learn from data gathered worldwide and have the ability to place higher priority on sources like medical journals, will provide feedback that is more personalized to your situation than a search engine. 

Don’t miss this incredible interview. We could’ve talked to Dr. Pearl for hours, but managed to fit all of this in less than 40 minutes! 

Learn more about Dr. Pearl & find his books: https://robertpearlmd.com

Topical time codes:

1:05 - About ChatGPT, MD & all profits go to Doctors Without Borders

3:41 - Paradigms

7:20 - How AI can provide specific information for your situation 

9:00 - You can’t hold technology against perfection 

11:03 - The more the AI knows about you, the better your results will be 

16:04 - Specific applications and the doctor-patient relationship 

21:01 - AI will help produce better results and more precise care

28:04 - It takes about 10 hours of practice to properly use 

33:44 - Recommendations for users of generative-AI

 

“I Lost My Life, but I Didn’t Die”: The Journey from Cancer to Long-Term Survival to Advocacy, and More. Interview with Matthew Zachary

In this revealing interview, Matthew Zachary shares his inspirational life story, from cancer diagnosis to long-term survival, advocate, acclaimed podcast host, and more. 

 

Matthew is a 28-year brain cancer survivor, and it was remarkable hearing his about journey. 

 

Prior to his diagnosis, he was a concert pianist, but those plans changed upon learning he had brain cancer. 

Matthew is a trailblazer who used his own experiences to ensure others had a better experience than his. He works endlessly as an advocate, and has reached millions as the founder of Stupid Cancer,  through his successful Out of Patients podcast and his documentary Cancer Mavericks. 

 

Check out the interview to hear more! 

 

Connect with Matthew Zachary:

 

http://www.matthewzachary.com

 

Topical time codes: 

00:51 - Diagnosis: “I lost my life, but I didn’t  die.”

2:48 - Plan B: new career

5:06 - Working with Livestrong organization

7:22 - Mentors along the advocacy journey

10:04 - Achieving changes through advocacy 

12:38 - Hard to see progress in the moment

16:51 - Getting things passed in congress

19:21 - Cancer Mavericks documentary

26:56 - Social media

29:58 - Healthcare on LinkedIn

Aloha, Community, & Excellence: Int. with Erik Anderson, Patient Care Exec., Adventist Health Castle

Erik Anderson, Patient Care Executive at Adventist Health Castle, says from the moment he joined the organization he knew it felt different. He said he felt the sense of Aloha. 

 

Treating patients and employees like Ohana - or family - is in their DNA. Erik told us that like with any family, there needs to be trust, transparency, and sometimes even tough love for accountability, which is a two-way street.  

 

The team at Adventist Health Castle listens to the community and deeply values that feedback when choosing how to best serve their patients and teams. Their holistic approach includes community-centered events like Christmas tree lightings, speaking to students, and other ways that encourage the community to become a partner in their healthcare.

 

Their commitment to clinical excellence combined with their “Love Matters” campaign lead them to a Baldrige Award win in 2017. 

 

To hear more about this remarkable organization, and learn more about how they teach empathy, value vulnerability, and “measure what they treasure”, check out the full interview with Erik.

 

Connect with Erik Anderson: https://www.linkedin.com/in/erik-anderson-601a8591/

 

Learn more about Adventist Health Castle: https://adventisthealth.org/castle

 

Topical time codes:

00:43 - Feeling the Aloha

1:51 - Culture within the organization, Ohana

3:55 - Teaching empathy 

7:04 - Love Matters campaign and Baldrige Award win

8:30 - How to connect with the community

11:28 - Community engagement 

16:15 - Trust, transparency, and tough love 

18:52 - Gratitude as part of Love Matters

“A Guide Through the Hardest Part Of Growing Up,” Eliminating The Gap Between 1st Symptom & 1st Intervention - Interview with Kenzie Butera Davis: Founder & CEO, Maro

Kenzie Butera Davis started Maro to improve the mental health of children by eliminating the 11 year gap between first symptom and first intervention. 

 

Spurred by her personal experiences growing up, getting children the help they need is a meaningful passion for Kenzie. Maro helps kids find healthy ways to deal with big emotions. 

 

By using clinically validated screening tools at school for early detection and prevention, Maro can identify help identify kids who are internalizing things. 

 

Maro then makes it easy to refer the students to clinical support resources, and also gives families access to materials to help support their child at home. 

 

Learn more about Maro: https://www.meetmaro.com

 

Connect to Kenzie Butera Davis: https://www.linkedin.com/in/kenzie-butera-davis/ 

 

Topical time codes:

00:34 - About Maro

3:39 - Tools for early detection 

6:06 - Equity and success stories 

8:44 - Helping those who are struggling/finding the best resource

12;07 - Schools shifting from a reactive approach to a proactive approach 

13:58 - Staring Maro & helping kids at vulnerable points

18:42 - Focus on foundational skills 

Patient-Centric, Efficient Healthcare Transformation: Interview with Dr. Jennifer Stephens & Dr. Beth Careyva, Lehigh Valley Physician Group & Lehigh Valley Health Network

Dr. Jennifer Stephens & Dr. Beth Careyva of Lehigh Valley Physician Group and Lehigh Valley Heath Network share how adding a welcome video for patients and expanding their remote workforce allowed them to transform care within their organization in a patient-centric, efficient way. 

 

Through their patient partnership model, a remote member of the healthcare practice reaches out to patients prior to the first visit, allowing staff to address transportation or other barriers, handle health history, and also initiate care more immediately if required. Patients also receive a welcome video so they know what to expect during their upcoming visit. 

 

Through this approach, Lehigh Valley Health Network has been able to reach some remarkable achievements.Two of which are reducing no-show rates from 8% to 2%, and operating with 75% of the staff they would need if they performed all tasks in-office. The ripple effect allows providers to spend more quality time with their patients. 

 

Don’t miss this great interview! 

 

Learn more about Lehigh Valley Health Network: https://www.lvhn.org

 

Topical time codes: 

00:59 - Access in a patient-centric way (Dr. Stephens)

2:59 - Building connections (Dr. Stephens)

4:34 - Anatomy of the welcome video &  reaching out to patients prior to their first visit (Dr. Careyva)

6:53 - Establishing relationships and removing barriers (Dr. Stephens)

7:58 - Positive feedback (Dr. Careyva)

9:57 - Using remote teams (Dr. Stephens) 

11:42 - Keeping the positive culture & champions of change (Dr. Stephens)

13:33 - Cementing  the relationship (Dr. Careyva)

15:25 - Recruiting for remote (Dr. Stephens) 

17:08 - Transforming in a patient-centric way that’s efficient

Nuka System Of Care - Driving Results Through Proactive, Relationship-Based, Wellness-Driven Care: Interview With April Kyle, President & CEO, Southcentral Foundation

April Kyle, President and CEO of the Southcentral Foundation in Alaska shares how she and her team transformed their healthcare system by driving innovation and results through a community-first, relationship-based, wellness-centered approach. 

 

Throughout the interview, April talked about the importance of letting community guide the direction, and innovating based on what they are saying. She also told us one of the first steps to taking this approach is simply deciding that community matters. 

 

Once you put community and relationships at the heart of the work, the direction of what is needed is more clear. 

 

Check out this amazing interview to hear more about how the Southcentral Foundation - a past Baldrige Award winner - is making such an incredible impact for those they serve and how they’re helping other systems replicate the system.

 

Learn more about the Nuka System of Care: https://scfnuka.com

 

Connect with April Kyle: https://www.linkedin.com/in/april-kyle/ 

 

Topical time codes:

00:44 - Why relationship matters & about the Nuke system

2:50 - Concepts translate to other health systems, too

5:04 - Learning from the community

8:06 - How the community lets you know you’re getting it right

11:55 - How leaders can stand in the gap to allow innovation

15:00 - Proactive, relationship-based, wellness-centered healthcare

18:22 - Deciding that community matters 

Humanizing Healthcare & The Need for a System, Not an Industry: Interview with Dr. Zeev Neuwirth

Dr. Zeev Neuwirth is on a mission to create help humanize healthcare and create a healthcare system vs a healthcare industry. 

In this fascinating interview, Zeev shares why we aren’t focused on the wellness model, but why that needs to change in order to sustain healthcare in the US. He also shares the role of leadership (vs. being a leader), and how the shift in healthcare is possible. 

Zeev has written two books, Reframing Healthcare and Beyond the Walls, and also hosts a popular podcast, Creating a New Healthcare.

Connect with Zeev: https://www.linkedin.com/in/zeevneuwirth/ 

Purchase Zeev’s books or hear his podcast: https://zeevneuwirthhealth.com 

Topical timecodes: 

1:22 - Why we aren’t focused on on wellness, and instead focus on the disease model

5:33 - Healthcare is an industry not a system

8:28 - A Fundamental issue is leadership

13:23 - How to make the change, ChenMed as an example 

21:24 - How to create the new generation of leaders and foster leadership