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Making Healthcare Work for You (MHWFY) is a mission-driven online talk show that’s shifting the healthcare conversation to love, hope, inspiration, and real solutions. Stephanie Feals & Dr. Apurv Gupta host conversations with an elite group of leaders who are solving healthcare’s most complex challenges. MHWFY shines a light on leaders’ personal dedication, unique perspectives, and empowering solutions through unscripted, authentic conversations. The show helps educate people and connect the dots to drive healthcare transformation. Guests & audience members are the people shaping the future of healthcare - from those working on the front line, to those creating the technology, to those driving policy change in government.
Episodes
Tuesday Feb 06, 2024
Tuesday Feb 06, 2024
Dr. Jennifer Stephens & Dr. Beth Careyva of Lehigh Valley Physician Group and Lehigh Valley Heath Network share how adding a welcome video for patients and expanding their remote workforce allowed them to transform care within their organization in a patient-centric, efficient way.
Through their patient partnership model, a remote member of the healthcare practice reaches out to patients prior to the first visit, allowing staff to address transportation or other barriers, handle health history, and also initiate care more immediately if required. Patients also receive a welcome video so they know what to expect during their upcoming visit.
Through this approach, Lehigh Valley Health Network has been able to reach some remarkable achievements.Two of which are reducing no-show rates from 8% to 2%, and operating with 75% of the staff they would need if they performed all tasks in-office. The ripple effect allows providers to spend more quality time with their patients.
Don’t miss this great interview!
Learn more about Lehigh Valley Health Network: https://www.lvhn.org
Topical time codes:
00:59 - Access in a patient-centric way (Dr. Stephens)
2:59 - Building connections (Dr. Stephens)
4:34 - Anatomy of the welcome video & reaching out to patients prior to their first visit (Dr. Careyva)
6:53 - Establishing relationships and removing barriers (Dr. Stephens)
7:58 - Positive feedback (Dr. Careyva)
9:57 - Using remote teams (Dr. Stephens)
11:42 - Keeping the positive culture & champions of change (Dr. Stephens)
13:33 - Cementing the relationship (Dr. Careyva)
15:25 - Recruiting for remote (Dr. Stephens)
17:08 - Transforming in a patient-centric way that’s efficient
Wednesday Jan 17, 2024
Wednesday Jan 17, 2024
April Kyle, President and CEO of the Southcentral Foundation in Alaska shares how she and her team transformed their healthcare system by driving innovation and results through a community-first, relationship-based, wellness-centered approach.
Throughout the interview, April talked about the importance of letting community guide the direction, and innovating based on what they are saying. She also told us one of the first steps to taking this approach is simply deciding that community matters.
Once you put community and relationships at the heart of the work, the direction of what is needed is more clear.
Check out this amazing interview to hear more about how the Southcentral Foundation - a past Baldrige Award winner - is making such an incredible impact for those they serve and how they’re helping other systems replicate the system.
Learn more about the Nuka System of Care: https://scfnuka.com
Connect with April Kyle: https://www.linkedin.com/in/april-kyle/
Topical time codes:
00:44 - Why relationship matters & about the Nuke system
2:50 - Concepts translate to other health systems, too
5:04 - Learning from the community
8:06 - How the community lets you know you’re getting it right
11:55 - How leaders can stand in the gap to allow innovation
15:00 - Proactive, relationship-based, wellness-centered healthcare
18:22 - Deciding that community matters
Tuesday Jan 09, 2024
Tuesday Jan 09, 2024
Dr. Zeev Neuwirth is on a mission to create help humanize healthcare and create a healthcare system vs a healthcare industry.
In this fascinating interview, Zeev shares why we aren’t focused on the wellness model, but why that needs to change in order to sustain healthcare in the US. He also shares the role of leadership (vs. being a leader), and how the shift in healthcare is possible.
Zeev has written two books, Reframing Healthcare and Beyond the Walls, and also hosts a popular podcast, Creating a New Healthcare.
Connect with Zeev: https://www.linkedin.com/in/zeevneuwirth/
Purchase Zeev’s books or hear his podcast: https://zeevneuwirthhealth.com
Topical timecodes:
1:22 - Why we aren’t focused on on wellness, and instead focus on the disease model
5:33 - Healthcare is an industry not a system
8:28 - A Fundamental issue is leadership
13:23 - How to make the change, ChenMed as an example
21:24 - How to create the new generation of leaders and foster leadership
Tuesday Dec 19, 2023
Tuesday Dec 19, 2023
In this interview Dr. Art Douville and RN, Jeff Lewis of Medigram talk about how to manage AI & cybersecurity.
They are contributors to the AI & Cybersecurity Handbook and they say the technology itself isn’t enough - managing AI & cybersecurity starts with shared values and shared governance.
Check out the full interview to learn more on this timely and fascinating topic!
Connect with Dr. Art Douville: https://www.linkedin.com/in/arthur-douville-jr-md-357b133/
Connect with Jeff Lewis: https://www.linkedin.com/in/jeffrey-m-lewis-mboe-bsn-rn-lssbb-8450b233/
Learn more about Medigram:
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Thanks to the following organization for supporting the Making Healthcare Work for You mission.
Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.
They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.
Visit https://www.informed.llc to learn more.
Wednesday Dec 13, 2023
Wednesday Dec 13, 2023
LeeAnn Tripp is on a “re-mission” to live more boldly and inspire others along the way.
In 2014, she was diagnosed with a rare brain tumor that has very bleak odds of survival. Through her health journey from diagnosis to treatment, and now remission, she says she learned about resiliency and living more compassionately.
Her new book, Finding the Rainbow, The Other Side of a Cancer Journey shares her story, and encourages others through their own challenges.
Check out the full interview to hear more about LeeAnn’s remarkable journey to finding her rainbow.
Purchase LeeAnn’s book: https://www.amazon.com/Finding-Rainbow-Other-Cancer-Journey/dp/B0CKDM8GM6/ref=sr_1_1?crid=ZBCDT6AFI9GY&keywords=finding+the+rainbow+leeann+tripp&qid=1702506471&sprefix=leeann+tripp%2Caps%2C192&sr=8-1
Topical time codes:
00:29 - Health journey and diagnosis
3:31 - Discovering resiliency
8:17 - Prognosis declared unknown
11:14 - Running is like meditation
12:54 - Writing in solitude
14:38 - Writing the book & focus on early days
16:31 - How her diagnosis and experience shaped her life
18:51 - Favorite chapter of the book (healthcare experience)
25:10 - Looking back, what could’ve changed the experience
29:09 - Advice to others receiving a diagnosis
31:34 - Meaning behind the rainbow
Wednesday Dec 13, 2023
Wednesday Dec 13, 2023
Dr. Dhruva Gulur had a rough childhood, eventually leading to a life of crime, and a struggle with addiction. However, he says he was “forced into a blessing” that lead him to practicing medicine, recovering from addiction, and now he leads a life inspiring others.
In this revealing interview, he talks candidly about those struggles, and shares his path to success through writing, rapping, and his Mind Hygiene system. Through “radical acceptance,” compassion, and empathy, he discovered how to thrive, and is helping others do the same.
Don’t miss this inspiring interview!
Connect with Dr. Dhruva Gulur: https://www.linkedin.com/in/dhruvamd/
Download Dhruva’s free e-book: https://dhruva-9204d.gr8.com
Topical time codes:
1:01 - Dr. Dhruva Gulur’s story
5:43 - Starting to rap
7:24 - Explaining “Mind Hygiene”
12:32 - “Mind Hygiene” in action
14:46 - Components of “Mind Hygiene”
17:25 - How he’s using compassion to help those in prison
19:56 - Having compassion for himself
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Thanks to the following organization for supporting the Making Healthcare Work for You mission.
Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.
They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.
Visit https://www.informed.llc to learn more.
Wednesday Nov 29, 2023
Wednesday Nov 29, 2023
In this awesome conversation with Dr. David B. Nash, the Father of Population Health, he shares his experience as a patient during his recent spinal-fusion surgery, tells us about his book, How Covid Crashed the System (system failure was a huge part of it!), and talks to us about how to move forward in an inclusive way.
Dr. Nash said “You can’t have value without equity,” and said they coined the term “No outcome, no income,” more than a decade ago. He is passionate about the health of the community, and it was enlightening to hear his perspective on how to build a better system.
Dr. David B. Nash, is Founding Dean Emeritus, Grandon Professor of Health Policy at Jefferson College of Population Health & Author of How Covid Crashed the System.
Check out the full interview to hear more!
Connect with Dr. David Nash: https://www.linkedin.com/in/davidbnash/
Learn more about Dr. Nash’s work at Jefferson College:of Population Health: https://www.jefferson.edu/academics/colleges-schools-institutes/population-health/administration-faculty-staff/faculty/nash.html
Purchase Dr. Nash’s book, How Covid Crashed the System: https://www.amazon.com/How-Covid-Crashed-System-American/dp/1538164256
Topical time codes:
00:56 - Experience as a patient - recent spinal fusion surgery
6:42 - Advancements in care
9:20 - Population health in action
14:11 - How Covid Crashed the System
21:13 - Surprising findings
27:44 - Moving forward & “no outcome, no income”
32:22 - Leaders who are engaging the community
__________________________
Thanks to the following organization for supporting the Making Healthcare Work for You mission.
Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.
They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.
Visit https://www.informed.llc to learn more.
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Monday Nov 20, 2023
Monday Nov 20, 2023
In this interview, Compassion Clinic Founder, Pantea Vahidi shares her model for responding with compassion - specifically in healthcare, though it’s applicable to pretty much any situation. It is designed to give people options and there are three inter-connected tools: respond, relieve, and resolve.
Listen to the full interview to hear Pantea share patient stories and hear how her model works in action.
If you missed our first interview with Pantea, you can catch it here:
Apple podcast link:
https://podcasts.apple.com/us/podcast/speaking-of/id1549592446
I Heart podcast link:
https://www.iheart.com/podcast/269-speaking-of-76708275/#
Spotify podcast link:
https://open.spotify.com/show/1g2LUGr0SzxbBmSHB3FHyL?si=PNO79sBOReGXQJu_CrsJEg
Connect with Pantea: https://www.linkedin.com/in/panteavahidi/
Learn more about the Compassion Clinic: https://www.linkedin.com/company/compassion-clinic/
Topical time codes:
00:45 - Three ways to show compassion
4:33 - Parts of compassion
6:33 - Relieve (physical, mental, emotional)
10:10 - Worry
12:53 - Barriers to help
13:30 - Burnout and helplessness lead to suffering
17:00 - Options for different situations (solve for, solve with, teach them to do it)
19:43 - Different levels of support for different parts of care journey
21:18 - Compassion is an emotional cane
31:19 - Compassion Clinic app
__________________________
Thanks to the following organization for supporting the Making Healthcare Work for You mission.
Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.
They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.
Visit https://www.informed.llc to learn more.
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Wednesday Nov 01, 2023
Wednesday Nov 01, 2023
Garry Morrison, VP of Employer Sales at Lark, shares details about how Lark supports members and employers with chronic disease management.
One of the keys is on-going, real-time, compassionate support. Another key is personalized insights that allow the member to manage their specific condition.
Garry also shares a lot of information about GLP-1, which is a huge cost factor for employers.
Check it out to hear the full interview.
Connect with Garry: https://www.linkedin.com/in/garry-morrison-b25ab036/
Learn more about Lark: https://www.lark.com
Topical time codes:
00:45 - About Lark
2:19 - Engaging members
3:45 - Communicating with compassion
5:15 - Serving members between doctor appts
6:04 - Member results
7:25 - Weight management program and GLP-1
9:37 - Supporting members and employers before/during/after medication
12:12 - The importance of the service Lark provides
14:13 - Supporting members with a whole-person approach
15:02 - Companion model
16:20 - Working with Informed Consulting
__________________________
Thanks to the following organization for supporting the Making Healthcare Work for You mission.
Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.
They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.
Visit https://www.informed.llc to learn more.
Monday Sep 11, 2023
Monday Sep 11, 2023
In this riveting interview we learned so much from Dr. Robert Pearl, professor at the Stanford University Schools of Medicine and Business, Author, and Former CEO within The Permanente Medical Group.
Dr. Pearl shared so many amazing insights about healthcare, from why it’s not working, to how it can work, to why a captiated system rooted in value-based care is so important, and why it’s challenging for fee-for-service health systems to switch to a captitated system.
He also tells us how critical embracing generative AI will be for the future of healthcare, how AI can help improve empathetic care, and how retail giants Amazon, Walmart, and CVS are poised to completely disrupt our current system.
Do not miss this interview, it’s remarkable!!!
Learn more about Dr. Pearl & find his books: https://robertpearlmd.com
Topical time codes:
1:02 - How Generative AI can transform healthcare
4:44 - Empathy in humans vs from AI
9:45 - Economic of healthcare drives behavior; incentives matter
11:20 - How to be financially successful in a capitated healthcare system
15:54 - What stops other health systems from using a captitated model
20:34 - how the Retail giants can disrupt the current healthcare system - change from the outside vs inside
__________________________
Thanks to the following organization for supporting the Making Healthcare Work for You mission.
Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.
They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.
Visit https://www.informed.llc to learn more.