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Making Healthcare Work for You (MHWFY) is a mission-driven online talk show that’s shifting the healthcare conversation to love, hope, inspiration, and real solutions. Stephanie Feals & Dr. Apurv Gupta host conversations with an elite group of leaders who are solving healthcare’s most complex challenges. MHWFY shines a light on leaders’ personal dedication, unique perspectives, and empowering solutions through unscripted, authentic conversations. The show helps educate people and connect the dots to drive healthcare transformation. Guests & audience members are the people shaping the future of healthcare - from those working on the front line, to those creating the technology, to those driving policy change in government.
Episodes
Tuesday Dec 19, 2023
Tuesday Dec 19, 2023
In this interview Dr. Art Douville and RN, Jeff Lewis of Medigram talk about how to manage AI & cybersecurity.
They are contributors to the AI & Cybersecurity Handbook and they say the technology itself isn’t enough - managing AI & cybersecurity starts with shared values and shared governance.
Check out the full interview to learn more on this timely and fascinating topic!
Connect with Dr. Art Douville: https://www.linkedin.com/in/arthur-douville-jr-md-357b133/
Connect with Jeff Lewis: https://www.linkedin.com/in/jeffrey-m-lewis-mboe-bsn-rn-lssbb-8450b233/
Learn more about Medigram:
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Thanks to the following organization for supporting the Making Healthcare Work for You mission.
Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.
They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.
Visit https://www.informed.llc to learn more.
Wednesday Dec 13, 2023
Wednesday Dec 13, 2023
LeeAnn Tripp is on a “re-mission” to live more boldly and inspire others along the way.
In 2014, she was diagnosed with a rare brain tumor that has very bleak odds of survival. Through her health journey from diagnosis to treatment, and now remission, she says she learned about resiliency and living more compassionately.
Her new book, Finding the Rainbow, The Other Side of a Cancer Journey shares her story, and encourages others through their own challenges.
Check out the full interview to hear more about LeeAnn’s remarkable journey to finding her rainbow.
Purchase LeeAnn’s book: https://www.amazon.com/Finding-Rainbow-Other-Cancer-Journey/dp/B0CKDM8GM6/ref=sr_1_1?crid=ZBCDT6AFI9GY&keywords=finding+the+rainbow+leeann+tripp&qid=1702506471&sprefix=leeann+tripp%2Caps%2C192&sr=8-1
Topical time codes:
00:29 - Health journey and diagnosis
3:31 - Discovering resiliency
8:17 - Prognosis declared unknown
11:14 - Running is like meditation
12:54 - Writing in solitude
14:38 - Writing the book & focus on early days
16:31 - How her diagnosis and experience shaped her life
18:51 - Favorite chapter of the book (healthcare experience)
25:10 - Looking back, what could’ve changed the experience
29:09 - Advice to others receiving a diagnosis
31:34 - Meaning behind the rainbow
Wednesday Dec 13, 2023
Wednesday Dec 13, 2023
Dr. Dhruva Gulur had a rough childhood, eventually leading to a life of crime, and a struggle with addiction. However, he says he was “forced into a blessing” that lead him to practicing medicine, recovering from addiction, and now he leads a life inspiring others.
In this revealing interview, he talks candidly about those struggles, and shares his path to success through writing, rapping, and his Mind Hygiene system. Through “radical acceptance,” compassion, and empathy, he discovered how to thrive, and is helping others do the same.
Don’t miss this inspiring interview!
Connect with Dr. Dhruva Gulur: https://www.linkedin.com/in/dhruvamd/
Download Dhruva’s free e-book: https://dhruva-9204d.gr8.com
Topical time codes:
1:01 - Dr. Dhruva Gulur’s story
5:43 - Starting to rap
7:24 - Explaining “Mind Hygiene”
12:32 - “Mind Hygiene” in action
14:46 - Components of “Mind Hygiene”
17:25 - How he’s using compassion to help those in prison
19:56 - Having compassion for himself
__________________________
Thanks to the following organization for supporting the Making Healthcare Work for You mission.
Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.
They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.
Visit https://www.informed.llc to learn more.
Wednesday Nov 29, 2023
Wednesday Nov 29, 2023
In this awesome conversation with Dr. David B. Nash, the Father of Population Health, he shares his experience as a patient during his recent spinal-fusion surgery, tells us about his book, How Covid Crashed the System (system failure was a huge part of it!), and talks to us about how to move forward in an inclusive way.
Dr. Nash said “You can’t have value without equity,” and said they coined the term “No outcome, no income,” more than a decade ago. He is passionate about the health of the community, and it was enlightening to hear his perspective on how to build a better system.
Dr. David B. Nash, is Founding Dean Emeritus, Grandon Professor of Health Policy at Jefferson College of Population Health & Author of How Covid Crashed the System.
Check out the full interview to hear more!
Connect with Dr. David Nash: https://www.linkedin.com/in/davidbnash/
Learn more about Dr. Nash’s work at Jefferson College:of Population Health: https://www.jefferson.edu/academics/colleges-schools-institutes/population-health/administration-faculty-staff/faculty/nash.html
Purchase Dr. Nash’s book, How Covid Crashed the System: https://www.amazon.com/How-Covid-Crashed-System-American/dp/1538164256
Topical time codes:
00:56 - Experience as a patient - recent spinal fusion surgery
6:42 - Advancements in care
9:20 - Population health in action
14:11 - How Covid Crashed the System
21:13 - Surprising findings
27:44 - Moving forward & “no outcome, no income”
32:22 - Leaders who are engaging the community
__________________________
Thanks to the following organization for supporting the Making Healthcare Work for You mission.
Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.
They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.
Visit https://www.informed.llc to learn more.
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Monday Nov 20, 2023
Monday Nov 20, 2023
In this interview, Compassion Clinic Founder, Pantea Vahidi shares her model for responding with compassion - specifically in healthcare, though it’s applicable to pretty much any situation. It is designed to give people options and there are three inter-connected tools: respond, relieve, and resolve.
Listen to the full interview to hear Pantea share patient stories and hear how her model works in action.
If you missed our first interview with Pantea, you can catch it here:
Apple podcast link:
https://podcasts.apple.com/us/podcast/speaking-of/id1549592446
I Heart podcast link:
https://www.iheart.com/podcast/269-speaking-of-76708275/#
Spotify podcast link:
https://open.spotify.com/show/1g2LUGr0SzxbBmSHB3FHyL?si=PNO79sBOReGXQJu_CrsJEg
Connect with Pantea: https://www.linkedin.com/in/panteavahidi/
Learn more about the Compassion Clinic: https://www.linkedin.com/company/compassion-clinic/
Topical time codes:
00:45 - Three ways to show compassion
4:33 - Parts of compassion
6:33 - Relieve (physical, mental, emotional)
10:10 - Worry
12:53 - Barriers to help
13:30 - Burnout and helplessness lead to suffering
17:00 - Options for different situations (solve for, solve with, teach them to do it)
19:43 - Different levels of support for different parts of care journey
21:18 - Compassion is an emotional cane
31:19 - Compassion Clinic app
__________________________
Thanks to the following organization for supporting the Making Healthcare Work for You mission.
Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.
They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.
Visit https://www.informed.llc to learn more.
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Wednesday Nov 01, 2023
Wednesday Nov 01, 2023
Garry Morrison, VP of Employer Sales at Lark, shares details about how Lark supports members and employers with chronic disease management.
One of the keys is on-going, real-time, compassionate support. Another key is personalized insights that allow the member to manage their specific condition.
Garry also shares a lot of information about GLP-1, which is a huge cost factor for employers.
Check it out to hear the full interview.
Connect with Garry: https://www.linkedin.com/in/garry-morrison-b25ab036/
Learn more about Lark: https://www.lark.com
Topical time codes:
00:45 - About Lark
2:19 - Engaging members
3:45 - Communicating with compassion
5:15 - Serving members between doctor appts
6:04 - Member results
7:25 - Weight management program and GLP-1
9:37 - Supporting members and employers before/during/after medication
12:12 - The importance of the service Lark provides
14:13 - Supporting members with a whole-person approach
15:02 - Companion model
16:20 - Working with Informed Consulting
__________________________
Thanks to the following organization for supporting the Making Healthcare Work for You mission.
Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.
They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.
Visit https://www.informed.llc to learn more.
Monday Sep 11, 2023
Monday Sep 11, 2023
In this riveting interview we learned so much from Dr. Robert Pearl, professor at the Stanford University Schools of Medicine and Business, Author, and Former CEO within The Permanente Medical Group.
Dr. Pearl shared so many amazing insights about healthcare, from why it’s not working, to how it can work, to why a captiated system rooted in value-based care is so important, and why it’s challenging for fee-for-service health systems to switch to a captitated system.
He also tells us how critical embracing generative AI will be for the future of healthcare, how AI can help improve empathetic care, and how retail giants Amazon, Walmart, and CVS are poised to completely disrupt our current system.
Do not miss this interview, it’s remarkable!!!
Learn more about Dr. Pearl & find his books: https://robertpearlmd.com
Topical time codes:
1:02 - How Generative AI can transform healthcare
4:44 - Empathy in humans vs from AI
9:45 - Economic of healthcare drives behavior; incentives matter
11:20 - How to be financially successful in a capitated healthcare system
15:54 - What stops other health systems from using a captitated model
20:34 - how the Retail giants can disrupt the current healthcare system - change from the outside vs inside
__________________________
Thanks to the following organization for supporting the Making Healthcare Work for You mission.
Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.
They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.
Visit https://www.informed.llc to learn more.
Wednesday Sep 06, 2023
Wednesday Sep 06, 2023
Patient PAL Founder and CEO, Jack London, is proud to offer his company’s advocacy services directly to consumers. In this new offering, everyone has access to the HIPAA-compliant concierge service.
Jack tells us that the advantage of Patient PAL is that the know where to call, who to call, and when to call, all on your behalf. Healthcare is complicated, and sometimes scary, but advocacy services like Patient PAL help guide consumers through the waters, handling everything from claims negotiation to managing a new diagnosis, or even help choosing skilled nursing facilities.
Check out this interview with Jack London, where he shares how the concierge service works to serve clients.
Purchase a Patient PAL membership: https://www.patientpalmembership.com
Learn more about Patient PAL: https://www.patientpal.org
Connect with Jack London: https://www.linkedin.com/in/jack-g-london/
Topical time codes:
1:18 - How to prioritize
5:07 - How Patient PAL advocates for clients
10:07 - The personal connection
12:13 - HIPAA Consent
14:10 - Advocacy
19:54 - Who’s using Patient PAL
__________________________
Thanks to the following organization for supporting the Making Healthcare Work for You mission.
Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.
They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.
Visit https://www.informed.llc to learn more.
Wednesday Aug 30, 2023
Wednesday Aug 30, 2023
Dr. Peter Pronovost, Chief Quality and Clinical Transformation Officer, University Hospitals, is living and leading with love - and working to ensure all 35,000 University Hospitals employees feel inspired and empowered to live the mission, reaching the highest levels of patient safety, quality, and to do zero-harm.
Peter is a world-renowned expert on patient safety, reducing infections in the use of central lines, and he uses checklists and processes to ensure patient safety.
Now he’s found a way to operationalize love, which he says uplifts and connects us all, and it’s leading to incredible results, like reducing surgical length of stay from 6.8 days to 1.8 days, and reducing annual medicare expenditures over 3 years by 33%!
Check out the full interview to hear the full conversation.
Learn more about Peter: https://www.uhhospitals.org/about-uh/leadership/uh-system-leadership/peter-pronovost
Learn more about University Hospitals: https://www.uhhospitals.org
Topical time codes:
1:00 - Focusing on love and quality leads to results
3:58 - Reducing infections & living and leading w/ love
7:22 - Do zero harm
10:08 - Helping people see what’s inside of them
12:25 - Love, sense of awe, resolving separations
18:58 - Love buoys you
20:31 - Results
__________________________
Thanks to the following organization for supporting the Making Healthcare Work for You mission.
Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.
They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.
Visit https://www.informed.llc to learn more.
Tuesday Aug 15, 2023
Tuesday Aug 15, 2023
David Hoke, Head of Customer Experience & Well-Being at RightMove Health, shares how he’s helped inspire positive behavioral change by building communities.
He has vast experience from Walmart, to Yum Brands, and most recently Thrive Global, and says people follow people, not information. David told us that people are inspired by the stories people share rather than by the “expert model.”
Check out this interview to learn more from David about how organizations can help those on their team make true change to improve their well-being.
He shares so many insights, including why he thinks it’s a mistake to anchor company wellness/well-being programs to employee benefits.
Connect with David: https://www.linkedin.com/in/david-hoke/
Learn more about RightMove Health: https://www.rightmovehealth.com
Topical time codes:
1:18 - Helping people make behavioral change
3:40 - Inspiring others through stories
5:38 - One better choice per day
9:50 - Pain is a habit-anchor
12:16 - Building a community while working at Walmart
14:02 - Results, networks, and the halo effect
16:31 - Derivative outcomes
19:17 - Components of a program
20:23 - Outlook of the future of employee well-being
__________________________
Thanks to the following organization for supporting the Making Healthcare Work for You mission.
Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.
They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.
Visit https://www.informed.llc to learn more.