Speaking Of Show & Making Healthcare Work for You

From Crime & Addiction to Compassionate Care & Inspiration: Interview with Dr. Dhruva Gulur

Dr. Dhruva Gulur had a rough childhood, eventually leading to a life of crime, and a struggle with addiction. However, he says he was “forced into a blessing” that lead him to practicing medicine, recovering from addiction, and now he leads a life inspiring others. 

 

In this revealing interview, he talks candidly about those struggles, and shares his path to success through writing, rapping, and his Mind Hygiene system. Through “radical acceptance,” compassion, and empathy, he discovered how to thrive, and is helping others do the same. 

 

Don’t miss this inspiring interview! 

 

Connect with Dr. Dhruva Gulur: https://www.linkedin.com/in/dhruvamd/

 

Download Dhruva’s free e-book: https://dhruva-9204d.gr8.com 

 

Topical time codes:

1:01 - Dr. Dhruva Gulur’s story

5:43 - Starting to rap

7:24 - Explaining “Mind Hygiene”

12:32 - “Mind Hygiene” in action

14:46 - Components of “Mind Hygiene”

17:25 - How he’s using compassion to help those in prison 

19:56 - Having compassion for himself 

 

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Thanks to the following organization for supporting the Making Healthcare Work for You mission.

 

Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.

They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.

 

Visit https://www.informed.llc to learn more.

You Can’t Have Value Without Equity, Interview with Dr. David B. Nash, the Father of Population Health

In this awesome conversation with Dr. David B. Nash, the Father of Population Health,  he shares his experience as a patient during his recent spinal-fusion surgery, tells us about his book, How Covid Crashed the System (system failure was a huge part of it!), and talks to us about how to move forward in an inclusive way. 

Dr. Nash said “You can’t have value without equity,” and said they coined the term “No outcome, no income,” more than a decade ago. He is passionate about the health of the community, and it was enlightening to hear his perspective on how to build a better system.

Dr. David B. Nash, is  Founding Dean Emeritus, Grandon Professor of Health Policy at Jefferson College of Population Health & Author of How Covid Crashed the System.

Check out the full interview to hear more! 

Connect with Dr. David Nash: https://www.linkedin.com/in/davidbnash/ 

Learn more about Dr. Nash’s work at Jefferson College:of Population Health:  https://www.jefferson.edu/academics/colleges-schools-institutes/population-health/administration-faculty-staff/faculty/nash.html

Purchase Dr. Nash’s book, How Covid Crashed the System: https://www.amazon.com/How-Covid-Crashed-System-American/dp/1538164256 

Topical time codes:

00:56 - Experience as a patient - recent spinal fusion surgery

6:42 - Advancements in care

9:20 - Population health in action

14:11 - How Covid Crashed the System 

21:13 - Surprising findings 

27:44 - Moving forward & “no outcome, no income”

32:22 - Leaders who are engaging the community

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Thanks to the following organization for supporting the Making Healthcare Work for You mission.

Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.

They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.

 

Visit https://www.informed.llc to learn more.

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Compassion is an Emotional Cane that Amplifies: Interview with Pantea Vahidi, Founder, Compassion Clinic

In this interview, Compassion Clinic Founder, Pantea Vahidi shares her model for responding with compassion - specifically in healthcare, though it’s applicable to  pretty much any situation. It is designed to give people  options and there are three inter-connected tools: respond, relieve, and resolve.

 

Listen to the full interview to hear Pantea share patient stories and hear how her  model works in action. 

 

If you missed our first interview with Pantea, you can catch it here:  

https://youtu.be/67AyubBCug0

 

Apple podcast link: 

https://podcasts.apple.com/us/podcast/speaking-of/id1549592446  

 

I Heart podcast link:

https://www.iheart.com/podcast/269-speaking-of-76708275/#  

 

Spotify podcast link:

https://open.spotify.com/show/1g2LUGr0SzxbBmSHB3FHyL?si=PNO79sBOReGXQJu_CrsJEg

 

Connect with Pantea: https://www.linkedin.com/in/panteavahidi/ 

 

Learn more about the Compassion Clinic:  https://www.linkedin.com/company/compassion-clinic/ 

 

Topical time codes:

00:45 - Three ways to show compassion 

4:33 - Parts of compassion

6:33 - Relieve (physical, mental, emotional)

10:10 - Worry

12:53 - Barriers to help

13:30 - Burnout and helplessness lead to suffering

17:00 - Options for different situations (solve for, solve with, teach them to do it)

19:43 - Different levels of support for different parts of care journey 

21:18 - Compassion is an emotional cane

31:19 - Compassion Clinic  app 

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Thanks to the following organization for supporting the Making Healthcare Work for You mission.

 

Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.

They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.

 

Visit https://www.informed.llc to learn more.

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Supporting Members & Employers With Compassionate, Real-Time Care: Interview w/ Garry Morrison, VP Employer Sales, Lark

Garry Morrison, VP of Employer Sales at Lark, shares details about how Lark supports members and employers with chronic disease management. 

One of the keys is on-going, real-time, compassionate support. Another key is personalized insights that allow the member to manage their specific condition. 

Garry also shares a lot of information about GLP-1, which is a huge cost factor for employers. 

Check it out to hear the full interview. 

Connect with Garry: https://www.linkedin.com/in/garry-morrison-b25ab036/  

Learn more about Lark: https://www.lark.com 

Topical time codes:

00:45 - About Lark

2:19 - Engaging members

3:45 - Communicating with compassion

5:15 - Serving members between doctor appts 

6:04 - Member results 

7:25 - Weight management program and GLP-1

9:37 - Supporting members and employers before/during/after medication 

12:12 - The importance of the service Lark provides

14:13 - Supporting members with a whole-person approach

15:02 - Companion model

16:20 - Working with Informed Consulting 

 

__________________________

Thanks to the following organization for supporting the Making Healthcare Work for You mission.

Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.

They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.

Visit https://www.informed.llc to learn more.

How AI, Empathy, & Capitation Can Transform Healthcare: Interview with Dr. Robert Pearl, Professor at Stanford Univ., Author of 2 books; Former CEO, The Permanente Medical Group

In this riveting interview we learned so much from Dr. Robert Pearl, professor at the Stanford University Schools of Medicine and Business, Author, and Former CEO within The Permanente Medical Group.

Dr. Pearl shared so many amazing insights about healthcare, from why it’s not working, to how it can work, to why a captiated system rooted in value-based care is so important, and why it’s challenging for fee-for-service health systems to switch to a captitated system. 

He also tells us how critical embracing generative AI will be for the future of healthcare, how AI can help improve empathetic care, and how retail giants Amazon, Walmart, and CVS  are poised to completely disrupt our current system.

Do not miss this interview, it’s remarkable!!! 

Learn more about Dr. Pearl & find his books: https://robertpearlmd.com

 

Topical time codes:

1:02 - How Generative AI can transform healthcare

4:44 - Empathy in humans vs from AI

9:45 - Economic of healthcare drives behavior; incentives matter

11:20 - How to be financially successful in a capitated healthcare system 

15:54 - What stops other health systems from using a captitated model

20:34 - how the Retail giants can disrupt the current healthcare system - change from the outside vs inside

 

__________________________

Thanks to the following organization for supporting the Making Healthcare Work for You mission.

 

Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.

They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.

 

Visit https://www.informed.llc to learn more.

Knowing Who to Call, When to Call, Where to Call, Patient PAL’s Advantage: Interview with Jack London, CEO

Patient PAL Founder and CEO, Jack London, is proud to offer his company’s advocacy services directly to consumers. In this new offering, everyone has access to the HIPAA-compliant concierge service. 

 

Jack tells us that the advantage of Patient PAL is that the know where to call, who to call, and when to call, all on your behalf. Healthcare is complicated, and sometimes scary, but advocacy services like Patient PAL help guide consumers through the waters, handling everything from claims negotiation to managing a new diagnosis, or even help choosing skilled nursing facilities. 

 

Check out this interview with Jack London, where he shares how the concierge service works to serve clients. 

 

Purchase a Patient PAL membership: https://www.patientpalmembership.com

 

Learn more about Patient PAL: https://www.patientpal.org 

 

Connect with Jack London: https://www.linkedin.com/in/jack-g-london/ 

 

Topical time codes: 

1:18 - How to prioritize

5:07 - How Patient PAL advocates for clients 

10:07 - The personal connection

12:13 - HIPAA Consent 

14:10 - Advocacy 

19:54 - Who’s using Patient PAL

__________________________

Thanks to the following organization for supporting the Making Healthcare Work for You mission.

 

Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.

They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.

 

Visit https://www.informed.llc to learn more.

Living and Leading with Love - Interview with Dr. Peter Pronovost, Chief Quality and Clinical Transformation Officer, University Hospitals

Dr.  Peter Pronovost, Chief Quality and Clinical Transformation Officer, University Hospitals, is living and leading with love - and working to ensure all 35,000 University Hospitals employees feel inspired and empowered to live the mission, reaching the highest levels of patient safety, quality, and to do zero-harm.

 

Peter is a world-renowned expert on patient safety, reducing infections in the use of central lines, and he uses checklists and processes to ensure patient safety. 

 

Now he’s found a way to operationalize love, which he says uplifts and connects us all,  and  it’s leading to incredible results, like reducing surgical length of stay from  6.8 days to  1.8  days, and reducing annual medicare expenditures over 3 years by 33%!  

 

Check out the full interview to hear the full conversation. 

 

Learn more about  Peter:  https://www.uhhospitals.org/about-uh/leadership/uh-system-leadership/peter-pronovost 

 

Learn more about University Hospitals: https://www.uhhospitals.org 

 

Topical time codes:

1:00 - Focusing on love and quality leads to results 

3:58 - Reducing infections & living and leading w/ love

7:22 - Do zero harm

10:08  -  Helping people see what’s inside of them

12:25 - Love, sense of awe, resolving separations

18:58 - Love buoys you

20:31 - Results 

__________________________

Thanks to the following organization for supporting the Making Healthcare Work for You mission.

 

Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.

They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.

 

Visit https://www.informed.llc to learn more.

People Follow People, Not Information - Creating Behavioral Change Through Community: Interview with David Hoke, Head Of Customer Experience & Well-Being, RightMove Health

David Hoke, Head of Customer Experience & Well-Being at RightMove Health, shares how he’s helped inspire positive behavioral change by building communities.  

 

He has vast experience from Walmart, to Yum Brands, and most recently Thrive Global, and says people follow people, not information. David told us that people  are inspired by the stories people share rather than by the “expert model.”  

 

Check out this interview to learn more from David about how organizations can help those on their team make true change to improve their well-being. 

 

He shares so many insights, including why he thinks it’s a mistake to anchor company wellness/well-being programs to employee benefits. 

 

Connect with David: https://www.linkedin.com/in/david-hoke/ 

 

Learn more about RightMove Health: https://www.rightmovehealth.com 

 

Topical time codes:

1:18 - Helping people make behavioral change

3:40 - Inspiring others through stories

5:38 - One better choice per day

9:50 - Pain is a  habit-anchor

12:16 -  Building  a community while working at Walmart

14:02 - Results, networks, and the halo effect 

16:31 - Derivative  outcomes

19:17 - Components of a program

20:23 - Outlook of the future of employee well-being

__________________________

Thanks to the following organization for supporting the Making Healthcare Work for You mission.

 

Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.

They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.

 

Visit https://www.informed.llc to learn more.

Recognize, Reward, & Reinforce: Adding Love, Empathy, and Compassion in Healthcare: Interview With Dr. Gene Scioscia & Barb Bobula, Allegheny Health Network

Operationalizing love, compassion, and empathy isn't something you hear about often - especially in health systems. But, at  Allegheny Health Network, that's exactly what Dr. Gene Scioscia and Barb Bobula help their teams do.  

In this interview, Dr. Scioscia, Chief Patient Experience Officer at AHN, and Barb Bobula, VP of Patient Experience at AHN, share how adding love in  healthcare helps with everything from  burnout to  resilience, and improved patient experience. 

Some of the highlights are the importance of:

• Making connections with people
• Peer support
• Learning how to recognize, reward, and reinforce loving behaviors

Check out the interview to hear the full conversation. 

Learn more about AHN:

https://www.ahn.org

Topical time codes:

1:08 - (Barb) Operationalizing Love

4:13 - (Gene) Love is the ultimate expression of empathy and compassion

6:07 - (Gene) Relationship-Centered Communication

8:07 - (Gene) Increase in "Rate the Provider" scores

9:22 - (Barb) What love looks like

11:41 - (Gene) Recognize, Reward, Reinforce 

14:24 - (Gene) How to reward people 

16:55 - (Barb) Love creates the tension needed for change

19:42 - (Gene) It's more than a metric - it's what defines you 

__________________________

Thanks to the following organization for supporting the Making Healthcare Work for You mission.

Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.

They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.

Visit https://www.informed.llc to learn more.

Living the Platinum Rule & Providing Free Medications to the Underserved: Interview with Ritesh Shah, Founder of Ritesh Shah Charitable Pharmacy

For Pharmacist Ritesh Shah, not much fuels him more than serving those in need. Twice named Pharmacist of the Year, he is constantly striving to do more to increase his impact. 

 

After tragically losing his sister during the pandemic, he was inspired to create Ritesh Shah Charitable Pharmacy in NJ in her honor. Ritesh tells us that running the pharmacy is a family affair - he, his wife, and his children all volunteer time to keep the pharmacy running. Equally impressive, the charitable pharmacy is personally funded by Ritesh and his family, as well as donations from family and friends. 

 

Since opening in April 2022, they’ve provided more than $250,000 in free medications. Because Ritesh lives by the “Platinum Rule” - which he explains in the interview - he not only provides medications to patients, but also partners with other community organizations to help meet other basic needs of his patients - providing the help before they need to ask for it.

 

This is one of the most inspiring stories we’ve shared on our show, and it’s a can’t-miss! 

https://youtu.be/lE47w6AXXMs  

 

Learn more about Ritesh Shah Charitable Pharmacy: https://rscprx.org

 

Connect with Ritesh Shah: https://www.linkedin.com/in/ritesh-shah-08998993/ 

 

You can also listen to the interview in podcast form:

 

Apple podcast link: 

https://podcasts.apple.com/us/podcast/speaking-of/id1549592446  

 

I Heart podcast link:

https://www.iheart.com/podcast/269-speaking-of-76708275/#  

 

Spotify podcast link:

https://open.spotify.com/show/1g2LUGr0SzxbBmSHB3FHyL?si=PNO79sBOReGXQJu_CrsJEg

 

Topical time codes:

00:44 - Founding the pharmacy 

2:33 - Losing his sister

5:39 - Opening on Good Friday and the stars aligning

9:44 - Helping people in the community 

13:33 - 2x Pharmacist of the Year

15:55 - Saving a patient’s life

20:01 - The Golden Rule vs The Platinum Rule

24:24 - Community impact 

__________________________

Thanks to the following organization for supporting the Making Healthcare Work for You mission.

 

Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.

They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.

 

Visit https://www.informed.llc to learn more.