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Making Healthcare Work for You (MHWFY) is a mission-driven online talk show that’s shifting the healthcare conversation to love, hope, inspiration, and real solutions. Stephanie Feals & Dr. Apurv Gupta host conversations with an elite group of leaders who are solving healthcare’s most complex challenges. MHWFY shines a light on leaders’ personal dedication, unique perspectives, and empowering solutions through unscripted, authentic conversations. The show helps educate people and connect the dots to drive healthcare transformation. Guests & audience members are the people shaping the future of healthcare - from those working on the front line, to those creating the technology, to those driving policy change in government.
Episodes
Tuesday May 02, 2023
Tuesday May 02, 2023
Patient PAL is a confidential, HIPAA-compliant concierge service that supports patients through the healthcare journey.
At Patient PAL, founded and lead by Jack London, they work to advocate for the patient for everything from finding a primary care provider, to claims support, and more.
Currently serving self-funded employers, Patient PAL is able to reduce the healthcare of headache and scale back costs by proactively working to ensure that patients get the care they need, are compliant to the care for chronic conditions, making sure they’re getting care in-network and more.
Check out our interview with Jack to learn more about Patient PAL, and how they’re working to improve healthcare costs and outcomes.
Learn more about Patient PAL: https://www.patientpal.org
Connect with Jack London: https://www.linkedin.com/in/jack-g-london/
You can also listen to the interview in podcast form:
Apple podcast link:
https://podcasts.apple.com/us/podcast/speaking-of/id1549592446
I Heart podcast link:
https://www.iheart.com/podcast/269-speaking-of-76708275/#
Spotify podcast link:
https://open.spotify.com/show/1g2LUGr0SzxbBmSHB3FHyL?si=PNO79sBOReGXQJu_CrsJEg
Topical time codes:
1:05 - About Patient PAL
2:00 - The most powerful part of Patient PAL
3:55 - Support that patients request
5:26 - Difference between Patient PAL and case management
7:07 - Working with, and supporting, the caregivers
8:58 - Working with self-funded employers
10:11 - Relationship building
11:08 - Outcomes
12:40 - Example of the process
14:36 - Improved outcomes equal cost savings
16:19 - Hiring for compassion
18:06 - “Make your work your hobby”
__________________________
Thanks to the following organization for supporting the Making Healthcare Work for You mission.
Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.
They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.
Visit https://www.informed.llc to learn more.
Tuesday Apr 25, 2023
Tuesday Apr 25, 2023
With rampant burnout and medical staffing shortages, Beth Lachance, CEO of REVA Global Medical is working to fill the gaps.
REVA Global Medical provides “in-sourced” globally-located virtual medical professionals to medical practices and hospitals. The virtual professionals provide remote support for everything from the front desk to billing, to insurance authorizations, and many tasks in between.
In our interview, Beth shares the difference between in-sourcing and out-sourcing, how using a virtual medical professional allows medical practices to provide a white-glove experience to the patient, and much more.
You can also listen to the interview in podcast form:
Apple podcast link:
https://podcasts.apple.com/us/podcast/speaking-of/id1549592446
I Heart podcast link:
https://www.iheart.com/podcast/269-speaking-of-76708275/#
Spotify podcast link:
https://open.spotify.com/show/1g2LUGr0SzxbBmSHB3FHyL?si=PNO79sBOReGXQJu_CrsJEg
Connect with Beth Lachance: https://www.linkedin.com/in/beth-lachance-866b4217a/
Learn more about REVA Global Medical: https://www.revaglobalmedical.com
Topical time codes:
00:45 - About REVA Global Medical
4:03 - In-sourcing vs out-sourcing
7:05 - White-glove experience for patients
10:41 - Dynamics within the practice
13:19 - Virtual professional vs AI
15:20 - The power of using a virtual professional
__________________________
Thanks to the following organization for supporting the Making Healthcare Work for You mission.
Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.
They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.
Tuesday Apr 18, 2023
Tuesday Apr 18, 2023
The insurtech, bentech, and fintech realms are complicated, ever-changing, and require expertise to navigate. Armed with decades of experience, Jeff Oldham and Hassan Azar are helping young companies thrive in the marketplace.
Jeff and his team at Informed Consulting work with young companies to help them get their product distributed to the right markets, and Hassan advises and builds companies that are selling to employers.
During this fascinating interview, both Jeff and Hassan shared their thoughts around building new companies, tips for new CEOs, the importance of interpersonal skills, considerations for building and selling to benefit leaders who are choosing solutions for 5 generations of workers.
Don’t miss this awesome conversation packed with incredible information!
Connect with Jeff Oldham: https://www.linkedin.com/in/jeff-oldham/
Connect with Hassan Azar: https://www.linkedin.com/in/hassan-azar/
Learn more about Informed Consulting: https://www.informed.llc
Topical time codes:
00:34 - About Hassan and Jeff’s professional background
2:55 - What employers are looking for
6:35 - Buying and building for many generations & selecting partners
9:51 - Recruiting/retaining workforce, and burnout
11:49 - Helping companies get in front of the right people
14:32 - Importance of not skipping the research
15:08 - Importance of considering who you take money from & who’s on your board
17:10 - Advice for young CEOs, steps that can’t be missed
22:30 - Entrepreneurs’ emotional intelligence
26:02 - Helping through transparency
__________________________
Thanks to the following organization for supporting the Making Healthcare Work for You mission.
Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.
They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.
Visit https://www.informed.llc to learn more.
Wednesday Apr 05, 2023
Wednesday Apr 05, 2023
Dr. Hamilton Baker is passionate about increasing research in the areas of machine learning and AI in biomedical research.
As the lead of the Clemson-MUSC AI Hub, he’s able to further that work through monthly seminars, and a consult service helping others who are applying AI-methods to current or future research.
In this interview Dr. Baker shares considerations of AI and machine learning in medicine, the use of chatbots, physician acceptance, patient input, and more.
In addition to serving as the Lead of the Clemson-MUSC AI Hub, Dr. Baker is an Associate Professor of Pediatrics and Public Health at MUSC.
Learn more about the Clemson-MUSC AI Hub: https://web.musc.edu/innovation/ai-hub
Learn more about MUSC: https://muschealth.org
Topical time codes:
00:50 - About the Clemson-MUSC AI Hub
1:48 - From Research to Clinical Stage
5:20 - Clemson-MUSC relationship
7:17 - Examples of successful implementation
10:33 - Chatbots
14:07 - The use of chatbots - oversight and patient experience
17:32 - Avoiding bias in machine learning
20:21 - Including patient input
23:27 - Physician acceptance
26:54 - Personal passion
__________________________
Thanks to the following organization for supporting the Making Healthcare Work for You mission.
Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.
They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.
Tuesday Mar 14, 2023
Tuesday Mar 14, 2023
Dr. Glenn Steele and Dr. David Nace are passionate about moving healthcare into the future through both data and relationships.
There are so many aspects that go into transforming the healthcare system, and the balance between human aspects and the use of AI and other technology are deeply enmeshed.
During the interview, Dr. Steele told us that innovation is important, but the ability to scale is imperative, and Dr. Nace told us that physicians who use AI will replace those who don’t.
They shared the importance of long-term relationships with PCPs, considering social determinants of health, trust, the need for evidence-based care, and so much more. Don’t miss this interview!
Dr. Glenn Steele is Co-Chairman of the Innovaccer Advisory Board and former CEO of Geisinger Health. Dr. David Nace is the Chief Medical Officer at Innovaccer.
Innovaccer connects and curates the world’s healthcare information to make it accessible and useful.
Innovaccer and UpStream recently partnered, and UpStream will use the Innovaccer Health Cloud to support their value-based care of older patients and those with chronic conditions.
You can also listen to the show on podcast platforms:
Apple podcast link:
https://podcasts.apple.com/us/podcast/speaking-of/id1549592446
I Heart podcast link:
https://www.iheart.com/podcast/269-speaking-of-76708275/#
Spotify podcast link:
https://open.spotify.com/show/1g2LUGr0SzxbBmSHB3FHyL?si=PNO79sBOReGXQJu_CrsJEg
Learn more about Innovaccer: https://innovaccer.com
Wednesday Mar 08, 2023
Wednesday Mar 08, 2023
Dr. Payal Bhandari, Founder of SF Advanced Health, is determined help her patients get to the root cause of their issues - which she can change the trajectory of a person’s health.
Dr. Bhandari is an Integrative Functional Medicine Physician, and she says that more than 98% of health issues are preventable! She believes that by using science to understand the whole body, prioritizing quality over quantity, and through collaboration that patients can have a bright future of health.
Check out out interview to hear more about Dr. Bhandari’s work. It’s truly fascinating!
You can also listen to the show on podcast platforms:
Apple podcast link:
https://podcasts.apple.com/us/podcast/speaking-of/id1549592446
I Heart podcast link:
https://www.iheart.com/podcast/269-speaking-of-76708275/#
Spotify podcast link:
https://open.spotify.com/show/1g2LUGr0SzxbBmSHB3FHyL?si=PNO79sBOReGXQJu_CrsJEg
Learn more about SF Advanced Health: https://www.sfadvancedhealth.com
Connect with Dr. Bhandari: https://www.linkedin.com/in/payal-bhandari-md/
__________________________
Thanks to the following organizations for supporting the Making Healthcare Work for You mission.
Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.
They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.
Visit https://www.informed.llc to learn more.
UpStream is the fastest-growing primary healthcare solution provider in the US.
UpStream underwrites and supports the delivery of value-based care for older patients and people living with chronic conditions. By working in partnership with healthcare practices and clinics UpStream offers a comprehensive risk-free solution for physicians that finances, delivers and sustains better outcomes for everyone.
Visit https://www.upstream.care to learn more.
Tuesday Feb 21, 2023
Tuesday Feb 21, 2023
Dr. Elizabeth Wallis and her team at the Medical University of South Carolina provide foster children with primary care and behavioral health services. They see hundreds of children per month.
The providers support the children and their foster families as they adjust to frequently-changing situations, and to help the children work through the traumas they have endured.
Don’t miss this enlightening interview to learn more about how Dr. Wallis and her team help these children thrive.
Dr. Wallis is an Associate Professor of Pediatrics and Psychiatry, and the Director of the Division of Adolescent Medicine.
Topical time codes:
00:00 - video begins
00:55 - About the clinic
2:13 - Trauma’s impact on development
4:28 - Pandemic’s effect on trauma
7:21 - Resilience
9:40 - Humility and building trust
12:05 - Team approach to care
14:23 - Encouraging feedback & a positive environment
16:14 - Learning from families
18:21 - Successes
__________________________
Thanks to the following organizations for supporting the Making Healthcare Work for You mission.
Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.
They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.
Visit https://www.informed.llc to learn more.
UpStream is the fastest-growing primary healthcare solution provider in the US.
UpStream underwrites and supports the delivery of value-based care for older patients and people living with chronic conditions. By working in partnership with healthcare practices and clinics UpStream offers a comprehensive risk-free solution for physicians that finances, delivers and sustains better outcomes for everyone.
Visit https://www.upstream.care to learn more.
________________
TAGS:
MUSC,
Medical University of South Carolina,
Changing What's Possible,
Pediatrics,
Psychiatry,
Behavioral Health,
Mental Health,
Foster Care,
Foster Children,
DSS,
Primary Care,
Tuesday Jan 24, 2023
Tuesday Jan 24, 2023
Dr. Stephen Trzeciak says there has long been a compassion crisis in healthcare.
In this interview he tells us caring more is a key to reducing burnout, and says there is a ton of supporting data, which he and his co-author Dr. Anthony Mazzarelli share in their books Compassionomics and Wonder Drug. Compassion is a skill that people can learn, and it can be transformational.
Dr. Trzeciak is the Professor and Chair of Medicine, Cooper University Healthcare & Cooper Medical School of Rowan University. spent decades working the ICU.
He says he often meets people on the worst day of their lives, and by practicing compassion in his work he has experienced many positive impacts.
Be sure to check out this interview to hear how practicing compassion can help improve your life and work.
Purchase Compassionomics:
https://www.amazon.com/Compassionomics-Revolutionary-Scientific-Evidence-Difference/dp/1622181069/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=1674599914&sr=8-1
Connect with Dr. Stephen Trzeciak
https://www.cooperhealth.org/doctors/stephen-trzeciak-md
Learn more about Cooper University Healthcare
https://www.cooperhealth.org
Topical time codes:
1:02 - Why compassion matters
3:44 - Compassion vs empathy
6:49 - Can you serve without compassion?
8:35 - Stephen's personal story with burnout
14:34 - Changing the mindset of practitioners about compassion
20:20 - Intention behind the actions
26:20 - How practicing compassion has changed Stephen's life
__________________________
Thanks to the following organizations for supporting the Making Healthcare Work for You mission.
Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.
They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.
Visit https://www.informed.llc to learn more.
UpStream is the fastest-growing primary healthcare solution provider in the US.
UpStream underwrites and supports the delivery of value-based care for older patients and people living with chronic conditions. By working in partnership with healthcare practices and clinics UpStream offers a comprehensive risk-free solution for physicians that finances, delivers and sustains better outcomes for everyone.
Visit https://www.upstream.care to learn more.
Tuesday Jan 10, 2023
Tuesday Jan 10, 2023
Valinda Rutledge, Chief Corporate Affairs Officer at UpStream, is passionate about helping patients, and empowering them to take charge of their health.
She has a clinical background, and told us UpStream’s patient-focus is what drew her to the company. Valinda said a first-step of care in UpStream’s system is to meet face-to-face with patients to discuss their mediations.
UpStream works with primary care physicians providing value-based care to those who are older and who have chronic conditions, and embeds pharmacists into the PCP’s practice.
Valinda said their patients may have 10-12 medications due to comorbidities. Helping the patients understand the medications they’re prescribed is invaluable. It helps build a relationship with the patient, gives the patient the opportunity to talk about side effects they may be having, share troubles paying for the medication, and UpStream can even help synch the RX schedule so the patient isn’t going to the pharmacy constantly.
This interview was fascinating, and we were inspired by Valinda’s unrelenting dedication to partnering with patients.
Connect with Valinda: https://www.linkedin.com/in/valinda-rutledge-69167614/
Learn more about UpStream: https://www.upstream.care
Topical timecodes:
1:37 - The UpStream Difference
3:22 - Meeting face-to-face to talk about medications
5:39 - Learnings from patients
10:29 - Patient success stories
11:56 - Looking forward to potential future downstream health impacts
15:24 - Pharmacists at scale
17:43 - Passion for her work
__________________________
Thanks to the following organizations for supporting the Making Healthcare Work for You mission.
Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.
They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.
Visit https://www.informed.llc to learn more.
UpStream is the fastest-growing primary healthcare solution provider in the US.
UpStream underwrites and supports the delivery of value-based care for older patients and people living with chronic conditions. By working in partnership with healthcare practices and clinics UpStream offers a comprehensive risk-free solution for physicians that finances, delivers and sustains better outcomes for everyone.
Visit https://www.upstream.care to learn more.
Wednesday Dec 21, 2022
Wednesday Dec 21, 2022
Dr. Chirinjeev Kathuria, Dr. Jack Elias, and Dr. Jake Kurtis say they’re working to change the world through their work at Ocean Biomedical.
In this awesome interview, they shared how they’re working with research universities to help them bring their treatments and innovations from bench to bedside, and why this work is so incredibly important.
They offer a new path for universities and principal investigators to each retain a 10% stake in the discovery, and allow for continued involvement of the principal investigator.
They’re already working on cutting-edge innovations in oncology, fibrotic disease, and infectious disease.
Learn more about Ocean Biomedical:
https://www.oceanbiomedical.com
Topical time codes:
3:47 - Innovation at universities
6:11 - Innovations in oncology, infectious disease, and fibrotic diseases
8:39 - Incentives for universities
9:51 - Evaluating new potential assets
11:35 - Routes to market - Ocean vs. alternative routes
14:55 - Keeping the Principal Investigator involved
16:40 - Message to faculty at research institutions
19:52 - Hope for the future of innovation
__________________________
Thanks to the following organizations for supporting the Making Healthcare Work for You mission.
Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.
They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.
Visit https://www.informed.llc to learn more.
UpStream is the fastest-growing primary healthcare solution provider in the US.
UpStream underwrites and supports the delivery of value-based care for older patients and people living with chronic conditions. By working in partnership with healthcare practices and clinics UpStream offers a comprehensive risk-free solution for physicians that finances, delivers and sustains better outcomes for everyone.
Visit https://www.upstream.care to learn more.