Speaking Of Show & Making Healthcare Work for You

Strengths & Engagement: How To Give Your Strengths Away To Benefit Others & Thrive. Interview With Mike McDonald, Senior Workplace Consultant, Gallup

There’s only a 1 in 34-million chance that you and those around you will have the same top 5 in the same order on Gallup’s CliftonStrengths assessment. 

 

Knowing and understanding how to use those strengths to bring out the best in you, while also giving your strengths away to benefit others, is tremendously useful. 

 

The ability to capitalize on your strengths and the strengths of those around you can help you build relationships, trust, and collaboratively find success. 

 

In this enlightening interview, we talk to Mike McDonald, Senior Workplace Consultant at Gallup, about a spectrum of things, including: 

 

• How to use data once you have it
• How the strengths assessment can lead to success
• Create meaningful work
• How having a best friend at work leads to better workplace engagement

 

Don’t miss this interview, it’s a great one! 

 

Connect with Mike McDonald: https://www.linkedin.com/in/mike-mcdonald-ph-d-4838211/ 

 

Learn more about the CliftonStrengths assessment: https://www.gallup.com/cliftonstrengths/en/252137/home.aspx 

 

Learn more about Gallup: https://www.gallup.com/home.aspx

Topical time codes:

00:35 - Data - what are you doing with it

2:05 - CliftonStrengths assessment

5:00 - Optimizing strengths

8:02 - Growth mindset and strength

10:58 - Is there an equation for strengths success

14:28 - Meaningful work

18:46 - Strengths as a relational shortcut

23:07 - Strengths and engagement - having a best friend at work

26:57 - Trust 

 

__________________________

Thanks to the following organization for supporting the Making Healthcare Work for You mission.

 

Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.

They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.

 

Visit https://www.informed.llc to learn more.

Friend at 4am - How AI Mental Health App Wysa is Helping Its Users, Interview with Chaitali Sinha, Head of Clinical Dev & Research

Chaitali Sinha joined Wysa after spending years as a psychologist working in childhood trauma. She says she was looking for a way to continue her work, but outside of a clinical setting. 

 

Wysa is an AI-based mental health app that support its 6-million users across 95 countries through a chatbot that uses free text to understand the users’ concerns and help them work through the issue in a conversational way. 

 

Chaitali says Wysa is like a friend at 4am - always there and ready to help. 

 

In this enlightening interview she shares how the app supports its users, shares how it builds trust, and talks about some of the outcomes and guardrails in place to ensure proper care in an anonymous and empathetic way.

 

*note that at the time of recording, Chaitali was the Head of Clinical Development and Research, but recently became the SVP of Healthcare and Clinical Development.

 

Connect with Chaitali: https://www.linkedin.com/in/chaitali-sinha-43667527/ 

 

Learn more about Wysa: https://www.wysa.com 

 

You can also listen to the interview in podcast form:

 

Apple podcast link: 

https://podcasts.apple.com/us/podcast/speaking-of/id1549592446  

 

I Heart podcast link:

https://www.iheart.com/podcast/269-speaking-of-76708275/#  

 

Spotify podcast link:

https://open.spotify.com/show/1g2LUGr0SzxbBmSHB3FHyL?si=PNO79sBOReGXQJu_CrsJEg

 

Topical time codes:

00:30 - About Wysa

1:45 - Joining Wysa

4:52 - How AI is a friend at 4am

6:20 - Patient story

7:49 - Therapeutic alliance between user and Wysa

10:43 - Building trust 

13:48 - The Wysa technology

16:27 - Sharing data about employee wellness 

19:18 - Improvements in depression and anxiety

20:51 - Empathy, prioritizing what to respond to

21:59 - Conversational testing

22:39 - Wysa is an adjunct to therapy

24:15 - Personal satisfaction from the work

__________________________

Thanks to the following organization for supporting the Making Healthcare Work for You mission.

 

Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.

They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.

 

Visit https://www.informed.llc to learn more.

Values-based, Relationship-Centered Care: Putting Love Into Healthcare, Interview with Tom Dahlborg

Tom Dahlborg has worked in healthcare for more than 40 years, and says he has seen the power that compassion, empathy, and love have to positively transform care.

 

As the President and CEO of Dahlborg HealthCARING Leadership Group, he’s teaching leaders how to use love and compassion alongside science and evidence. 

 

In this interview we talked to Tom about how compassion and love became such an important part of his mission, about relationship-centered care, values-centered care, and how to avoid making processes meant to improve healthcare from becoming just another box to check.

 

Connect with Tom: https://www.linkedin.com/in/thomasdahlborg/

 

Learn more about : https://dahlborghlg.com

 

You can also listen to the interview in podcast form:

 

Apple podcast link: 

https://podcasts.apple.com/us/podcast/speaking-of/id1549592446  

 

I Heart podcast link:

https://www.iheart.com/podcast/269-speaking-of-76708275/#  

 

Spotify podcast link:

https://open.spotify.com/show/1g2LUGr0SzxbBmSHB3FHyL?si=PNO79sBOReGXQJu_CrsJEg

 

Topical time codes:

00:49 - Where Tom’s passion for compassion originated

4:34 - How the provider benefits by providing compassionate care

7:11 - Why love and compassion aren’t present in healthcare

10:12 - Relationship-centered care has become transactional

13:56 - Was there ever humanity in healthcare?

18:37 - Values-based care

22:26 - Most important thing needed for change

__________________________

Thanks to the following organization for supporting the Making Healthcare Work for You mission.

 

Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.

They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.

 

Visit https://www.informed.llc to learn more.

Primary Care Everywhere: Interview with Tim Barry, Co-Founder & CEO of VillageMD

Tim Barry, Co-founder and CEO of VillageMD grew up in a small community, where he says he saw people caring for one another. It’s a vision that stayed with him, and  turned into a mission at VillageMD.  

VillageMD works to provide high-touch, 24/7 primary care, meeting patients where they are - both in the healthcare journey and literally where they are through home-based care when needed. 

Tim says just 1 in 5 Americans who have chronic diseases are responsible for 85% of the medical spending, but he tells us better outcomes are  possible by:

*Fostering healthy relationships with primary care providers who provide value-based care

*Using data/technology to better predict who will have adverse health reactions *Creating a team-based health ecosystem where providers are supported and encouraged to do the right thing for their patients.

Check out the full  interview to hear more from Tim about how VillageMD is transforming care.

Learn more about VillageMD: https://www.villagemd.com

Topical time codes:

1:16 - Eliminating “medical misery”

4:27 - Healthy relationships w/ PCP

5:57 - Meeting people where they are on the healthcare journey 

7:23 - Keeping chronic diseases from progressing

8:37 - Helping the “1 in 5” thrive

11:57 - Collaborative relationships 

15:36 - Balancing patient care and support for providers

18:37 - Personal mission

__________________________

Thanks to the following organization for supporting the Making Healthcare Work for You mission.

Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.

They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.

 

Visit https://www.informed.llc to learn more.

Improving Healthcare Net Collection Rates & Reducing Cost To Collect: Interview with Akash Magoon & Aman Magoon,Co-Founders, Adonis

Brothers Akash & Aman Magoon co-founded Adonis with the mission to improve healthcare net collection rates and reduce the cost of collecting. 

 

They say 1 in 7 of the $4.3-trillion spent on healthcare is related to the cost of collecting revenue from patients and payers. 

 

What’s more - they say that due to rejection and denials, healthcare organizations leak 10%+ of revenue.

 

Adonis sits on top of clients’ existing tech, and uses AI/machine learning to make denials less and less likely, which in turn reduces admin burden, and frees up time and money to focus on patients.

 

Check out the interview with Akash and Aman to learn more about their work, and how Adonis will be using their recently-announced Series A funding.

 

Learn more about Adonis: https://www.adonis.io 

 

Connect with Akash Magoon: https://www.linkedin.com/in/akash-magoon-148a3029/ 

 

Connect with Aman Magoon: https://www.linkedin.com/in/amanmagoon/ 

 

Topical time codes:

00:41 - About Adonis

1:47 - Automating the process and decreasing costs

3:10 - Reasons for denials

5:31 - Using data to reduce denials

7:31 - Eliminating admin burden 

8:55 - Ensuring payments process

11:54 - Experience of those using Adonis

14:01 - Series A funding 

16:37 - Importance of core values at Adonis

17:55 - Why they’re tacking this area of healthcare

 

__________________________

Thanks to the following organization for supporting the Making Healthcare Work for You mission.

 

Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.

They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.

 

Visit https://www.informed.llc to learn more.

When All Else Fails, Compassion Prevails: Empathy + Action, Int. w/ Pantea Vahidi, Compassion Clinic

After realizing there was a big gap in compassion in healthcare, Pantea Vahidi merged her background as an engineer and hospice nurse to reverse-engineer compassion. 

 

It lead her to found The Compassion Clinic, through which Pantea teaches people a replicable framework for a compassion mindset. 

 

Pantea says compassion is empathy plus action, and says there are 3 tools of compassion: respond, relieve, or resolve. 

 

To hear more about Pantea’s work and framework, check out the full interview.

 

You can also listen to the interview in podcast form:

 

Apple podcast link: 

https://podcasts.apple.com/us/podcast/speaking-of/id1549592446  

 

I Heart podcast link:

https://www.iheart.com/podcast/269-speaking-of-76708275/#  

 

Spotify podcast link:

https://open.spotify.com/show/1g2LUGr0SzxbBmSHB3FHyL?si=PNO79sBOReGXQJu_CrsJEg

 

Connect with Pantea: https://www.linkedin.com/in/panteavahidi/ 

 

Learn more about the Compassion Clinic:  https://www.linkedin.com/company/compassion-clinic/ 

 

Topical time codes:

00:41 - What is compassion 

2:34 - Compassion as healing 

3:16 - Compassion framework 

5:54 - Lack of compassion in healthcare

9:56 - Is compassion contagious

11:37 - Reverse-engineering compassion

14:51 - Responding with compassion 

21:31 - Words matter: how you speak to people  

25:52 - Considering context

28:13 - Empowering people to make a difference 

__________________________

Thanks to the following organization for supporting the Making Healthcare Work for You mission.

 

Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.

They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.

 

Visit https://www.informed.llc to learn more.

Supporting Patients w/ Concierge Service & Driving Better Outcomes: Interview w/ Jack London, Patient PAL

Patient PAL is a confidential, HIPAA-compliant concierge service that supports patients through the healthcare journey. 

At Patient PAL, founded and lead by Jack London, they work to advocate for the patient for everything from finding a primary care provider, to claims support, and more. 

Currently serving self-funded employers, Patient PAL is able to reduce the healthcare of headache and scale back costs by proactively working to ensure that patients get the care they need, are compliant to the care for chronic conditions, making sure they’re getting care in-network and more. 

Check out our interview with Jack to learn more about Patient PAL, and how they’re working to improve healthcare costs and outcomes. 

Learn more about Patient PAL: https://www.patientpal.org

Connect with Jack London: https://www.linkedin.com/in/jack-g-london/

You can also listen to the interview in podcast form:

Apple podcast link: 

https://podcasts.apple.com/us/podcast/speaking-of/id1549592446  

I Heart podcast link:

https://www.iheart.com/podcast/269-speaking-of-76708275/#  

Spotify podcast link:

https://open.spotify.com/show/1g2LUGr0SzxbBmSHB3FHyL?si=PNO79sBOReGXQJu_CrsJEg

Topical time codes:

1:05 - About Patient PAL

2:00 - The most powerful part of Patient PAL

3:55 - Support that patients request

5:26 - Difference between Patient PAL and case management

7:07 - Working with, and supporting, the caregivers

8:58 - Working with self-funded employers

10:11 - Relationship building

11:08 - Outcomes

12:40 - Example of the process

14:36 - Improved outcomes equal cost savings 

16:19 - Hiring for compassion

18:06 - “Make your work your hobby”

__________________________

Thanks to the following organization for supporting the Making Healthcare Work for You mission.

Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.

They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.

Visit https://www.informed.llc to learn more.

In-Source Resource, Virtual Medical Professionals: Interview with Beth Lachance, CEO, REVA Global MD

With rampant burnout and medical staffing shortages, Beth Lachance, CEO of REVA Global Medical is working to fill the gaps. 

 

REVA Global Medical provides “in-sourced” globally-located virtual medical professionals to medical practices and hospitals. The virtual professionals provide remote support for everything from the front desk to billing, to insurance authorizations, and many tasks in between. 

 

In our interview, Beth shares the difference between in-sourcing and out-sourcing, how using a virtual medical professional allows medical practices to provide a white-glove experience to the patient, and much more. 

 

 

You can also listen to the interview in podcast form:

 

Apple podcast link: 

https://podcasts.apple.com/us/podcast/speaking-of/id1549592446  

 

I Heart podcast link:

https://www.iheart.com/podcast/269-speaking-of-76708275/#  

 

Spotify podcast link:

https://open.spotify.com/show/1g2LUGr0SzxbBmSHB3FHyL?si=PNO79sBOReGXQJu_CrsJEg

 

Connect with Beth Lachance: https://www.linkedin.com/in/beth-lachance-866b4217a/ 

 

Learn more about REVA Global Medical: https://www.revaglobalmedical.com 

 

Topical time codes:

00:45 - About REVA Global Medical

4:03 - In-sourcing vs out-sourcing

7:05 - White-glove experience for patients

10:41 - Dynamics within the practice

13:19 - Virtual professional vs AI

15:20 - The power of using a virtual professional

__________________________

Thanks to the following organization for supporting the Making Healthcare Work for You mission.

 

Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.

They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.

Keys to Success for Young Companies & Leaders in Insurtech, Bentech, & Fintech: Interview with Jeff Oldham, Hassan Azar

The insurtech, bentech, and fintech realms are complicated, ever-changing, and require expertise to navigate. Armed with decades of experience, Jeff Oldham and Hassan Azar are helping young companies thrive in the marketplace. 

 

Jeff and his team at Informed Consulting work with young companies to help them get their product distributed to the right markets, and Hassan advises and builds companies that are selling to employers. 

 

During this fascinating interview, both Jeff and Hassan shared their thoughts around building new companies, tips for new CEOs, the importance of interpersonal skills,  considerations for building and selling to benefit leaders who are choosing solutions for 5 generations of workers. 

 

Don’t miss this awesome conversation packed with incredible information! 

Connect with Jeff Oldham: https://www.linkedin.com/in/jeff-oldham/ 

 

Connect with Hassan Azar: https://www.linkedin.com/in/hassan-azar/

 

Learn more about Informed Consulting: https://www.informed.llc 

 

Topical time codes:

00:34 - About Hassan and Jeff’s professional background 

2:55 - What employers are looking for 

6:35 - Buying and building for many generations & selecting partners

9:51 - Recruiting/retaining workforce, and burnout

11:49 - Helping companies get in front of the right people

14:32 - Importance of not skipping the research

15:08 - Importance of considering who you take money from & who’s on your board

17:10 - Advice for young CEOs, steps that can’t be missed

22:30 - Entrepreneurs’ emotional intelligence

26:02 - Helping through transparency 

__________________________

Thanks to the following organization for supporting the Making Healthcare Work for You mission.

 

Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.

They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.

 

Visit https://www.informed.llc to learn more.

The Best Kind of Machine Learning is the Kind You Don’t Know is There: Interview with Dr. Hamilton Baker, MUSC and Lead of Clemson-AI Hub

Dr. Hamilton Baker is passionate about increasing research in the areas of machine learning and AI in biomedical research. 

As the lead of the Clemson-MUSC AI Hub, he’s able to further that work through monthly seminars, and a consult service helping others who are applying AI-methods to current or future research. 

In this interview Dr. Baker shares considerations of AI and machine learning in medicine, the use of chatbots, physician acceptance, patient input, and more. 

In addition to serving as the Lead of the Clemson-MUSC AI Hub, Dr. Baker is an Associate Professor of Pediatrics and Public Health at MUSC.

Learn more about the Clemson-MUSC AI Hub: https://web.musc.edu/innovation/ai-hub 

Learn more about MUSC: https://muschealth.org 

Topical time codes:

00:50 - About the Clemson-MUSC AI Hub

1:48 - From Research to Clinical Stage

5:20 - Clemson-MUSC relationship

7:17 - Examples of successful implementation 

10:33 - Chatbots

14:07 - The use of chatbots - oversight and patient experience 

17:32 - Avoiding bias in machine learning

20:21 - Including patient input

23:27 - Physician acceptance 

26:54 - Personal passion 

__________________________

Thanks to the following organization for supporting the Making Healthcare Work for You mission.

Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.

They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.