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Making Healthcare Work for You (MHWFY) is a mission-driven online talk show that’s shifting the healthcare conversation to love, hope, inspiration, and real solutions. Stephanie Feals & Dr. Apurv Gupta host conversations with an elite group of leaders who are solving healthcare’s most complex challenges. MHWFY shines a light on leaders’ personal dedication, unique perspectives, and empowering solutions through unscripted, authentic conversations. The show helps educate people and connect the dots to drive healthcare transformation. Guests & audience members are the people shaping the future of healthcare - from those working on the front line, to those creating the technology, to those driving policy change in government.
Episodes
Thursday Oct 06, 2022
Thursday Oct 06, 2022
Dr. Mark Reardon, Chief Quality Officer at UpStream, is passionate about using data to help primary care physicians recognize their impact, reduce their burnout, support them in running a sustainable and profitable practice, and enable patients to get the care they need.
During our interview, he shared how embedding pharmacists into primary care practices, providing data about patient outcomes, and providing monthly payments to physicians for value-based care leads to strong, collaborative relationships within the practice. This allows physicians to spend more time with patients.
Learn more about UpStream: https://www.upstream.care
Topical time codes:
00:42 - Those with clinical background need to be involved as system architects
2:55 - Applying background to work at UpStream
5:56 - Helping PCPs recognize their impact
9:44 - Using data to find sense of purpose
11:32 - Gap-Q
14:45 - Physician engagement
16:06 - Personal fulfillment in work & sustainable practice support
__________________________
Thanks to the following organizations for supporting the Making Healthcare Work for You mission.
Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.
They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth
Visit https://www.informed.llc to learn more.
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UpStream is the fastest-growing primary healthcare solution provider in the US.
UpStream underwrites and supports the delivery of value-based care for older patients and people living with chronic conditions. By working in partnership with healthcare practices and clinics UpStream offers a comprehensive risk-free solution for physicians that finances, delivers and sustains better outcomes for everyone.
Visit https://www.upstream.care to learn more.
Tuesday Sep 20, 2022
Tuesday Sep 20, 2022
Dr. Katherine Twombley, Chief of Pediatric Nephrology at the Medical University of South Carolina talks about the culture ofputting patients first, and about her work in nephrology.
Interview Copy:
Dr. Katherine Twombley, says the culture at the Medical University of South Carolina removes barriers in the interest of putting patients first, and empowers medical teams to do the right thing because it’s the right things to do.
As a Professor of Pediatrics, Chief of Pediatric Nephrology, Medical Director of the Pediatric Kidney Transplant Program, and Program Director of the Pediatric Nephrology Fellowship at MUSC, she knows how important it is to get treatment to patients.
She tells us that by removing administrative hurdles, providers at MUSC can focus on treating the patient right away, rather than delaying much-needed care due to red-tape.
Dr. Twombley shares an example of getting a new therapy approved for a patient within days, whereas it may take months in other systems. She says this is a game-changer for patients, and gives them hope. provide hope for patients and families.
Check out the full interview with Dr. Twombley to hear more about putting the patient first, and some of the life-changing treatments she and her team offer.
You can also listen to the interview in podcast form:
Apple podcast link:
https://podcasts.apple.com/us/podcast/speaking-of/id1549592446
I Heart podcast link:
https://www.iheart.com/podcast/269-speaking-of-76708275/#
Spotify podcast link:
https://open.spotify.com/show/1g2LUGr0SzxbBmSHB3FHyL?si=PNO79sBOReGXQJu_CrsJEg
Learn more about the Medical Univ. of South Carolina: https://muschealth.org
Learn more about the MUSC Children’s Hospital: https://musckids.org
Topical time codes:
00:57 - Treating the patient, not the disease
1:53 - Culture at MUSC
3:06 - Removing barriers and admin hurdles
6:23 - Doing things because it’s the right thing to do
8:10 - Providing hope to patients
9:03 - LDL-Aphaeresis
12:28 - Patient referrals
14:11 - Nephrotic syndrome trials, precision medicine
16:17 - Changing lives through precision medicine
__________________________
Thanks to the following organizations for supporting the Making Healthcare Work for You mission.
Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.
They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.
Visit https://www.informed.llc to learn more.
UpStream is the fastest-growing primary healthcare solution provider in the US.
UpStream underwrites and supports the delivery of value-based care for older patients and people living with chronic conditions. By working in partnership with healthcare practices and clinics UpStream offers a comprehensive risk-free solution for physicians that finances, delivers and sustains better outcomes for everyone.
Visit https://www.upstream.care to learn more.
__________________________
Tuesday Sep 13, 2022
Tuesday Sep 13, 2022
Dr. Faisel Syed is passionate about transforming primary care. He tells us that to increase access requires more than just taking on patients, it requires a change in mindset.
As the National Director of Primary Care at ChenMed, Faisel and his team are working on those changes every day.
From seeing patients at least monthly, to changing language from “walk in” to “patient in need, they’re practicing what they call “Transformative Primary Care,” starting with the most vulnerable population - underserved seniors.
Don’t miss this amazing interview to hear Faisel talk about how building trusted relationships between patients and doctors is one step to transforming the way healthcare is delivered.
Connect with Dr. Faisel Syed: https://www.linkedin.com/in/drfaiselsyed/
Learn more about ChenMed: https://www.chenmed.com
You can also listen to the interview in podcast form:
Apple podcast link:
https://podcasts.apple.com/us/podcast/speaking-of/id1549592446
I Heart podcast link:
https://www.iheart.com/podcast/269-speaking-of-76708275/#
Spotify podcast link:
https://open.spotify.com/show/1g2LUGr0SzxbBmSHB3FHyL?si=PNO79sBOReGXQJu_CrsJEg
Topical time codes:
00:40 - Passion for health equity, serving those who are disadvantaged
6:26 - The cost of healthcare
8:35 - Desire to help people
10:10 - Patient story
12:56 - Patients in need
15:35 - ChenMed vision
19:30 - You pay for what you don’t know
22:51 - Building the doctor-patient relationship
__________________________
Thanks to the following organizations for supporting the Making Healthcare Work for You mission.
Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.
They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.
Visit https://www.informed.llc to learn more.
__
UpStream is the fastest-growing primary healthcare solution provider in the US.
UpStream underwrites and supports the delivery of value-based care for older patients and people living with chronic conditions. By working in partnership with healthcare practices and clinics UpStream offers a comprehensive risk-free solution for physicians that finances, delivers and sustains better outcomes for everyone.
Visit https://www.upstream.care to learn more.
Wednesday Sep 07, 2022
Wednesday Sep 07, 2022
We had the pleasure of speaking with Dr. Ami Bhatt, Chief Innovation Officer for the American College of Cardiology, and the conversation was enlightening!
Dr. Bhatt is patient-centered, forward thinking (she’s been doing telemedicine for a decade!), and deeply committed to improving the care of her patients and fellow practitioners.
She shared the importance of the ACC’s goal to ensure people have sustainable, scalable cardiovascular care in their communities, with details about how it would increase access, patient and physician satisfaction, and decrease physician burnout.
Dr. Bhatt says some of the keys to reaching that goal are:
Breaking down silos
Creating an agile framework
Creating infrastructure
Building strong partnerships with those in the community
You can also listen to the interview in podcast form:
Apple podcast link:
https://podcasts.apple.com/us/podcast/speaking-of/id1549592446
I Heart podcast link:
https://www.iheart.com/podcast/269-speaking-of-76708275/#
Spotify podcast link:
https://open.spotify.com/show/1g2LUGr0SzxbBmSHB3FHyL?si=PNO79sBOReGXQJu_CrsJEg
Learn more about the American College of Cardiology: https://www.acc.org
Connect with Dr. Ami Bhatt: https://www.linkedin.com/in/dramibhatt/
Topical time codes:
00:27 - Creating sustainable, scalable cardiovascular care
2:04 - Treating patients via telemedicine
5:07 - Breaking down silos
9:22 - The human aspect, public health and medicine
16:44 - Community-centered care approach
__________________________
Thanks to Informed Consulting for supporting the Making Healthcare Work for You mission.
Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem.
They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.
Visit https://www.informed.llc to learn more!
Wednesday Aug 31, 2022
Wednesday Aug 31, 2022
According to Dr. David Donohue, there are six pillars of Lifestyle Medicine:
Nutrition, exercise, sleep, a healthy relationship with stress, healthy relationships with people and avoiding toxic substances.
Dr. Donohue is the Chief Medical Officer at Progressive Health of Delaware, and Poplar Care.
He says lifestyle medicine is very evidence-based, and when optimized, those six pillars can lead to dramatically better health outcomes, deprescribing medication for patients, and longer lives.
Be sure to watch the full interview to hear how lifestyle can transform lives, helping with chronic conditions, and everything from knee pain to dementia.
Connect with Dr. Donohue: https://www.linkedin.com/in/david-donohue-0704941/
Learn more about Poplar: https://www.poplar.care
Learn more about Progressive Health of Delaware: https://www.progressivehealthproject.com
Topical time codes:
00:00 - video begins
00:32 - About lifestyle medicine
3:29 - Lifestyle factors in chronic disease
4:55 - Willingness to change lifestyle for better outcome
6:58 - Staying close to the science
9:42 - Lifestyle changes for prevention
10:54 - Impact of a healthy weight
12:45 - Patient engagement for behavior change
15:15 - Finding a lifestyle medicine provider
15:45 - Poplar Care
17:11 - Preventing dementia and the role of hope
19:15 - Message to other providers
Wednesday Aug 24, 2022
Wednesday Aug 24, 2022
The team at Clever Care Health Plan is dedicated to making healthcare simpler for seniors. Unmesh Srivastava, Chief Technology & Digital Innovation Officer talked to us about what makes their plans different, and how they’re working to solve health equity.
Clever Care is providing culturally sensitive health care solutions to those on Medicare Advantage plans. The plans are unique, offering members in-language concierge care services, and offering a combination of eastern and western medicine.
Check out the full interview to hear Unmesh share details about how Clever Care is changing the healthcare landscape for those who aren’t native English speakers.
Connect with Unmesh:
https://www.linkedin.com/in/unmeshsrivastava/
Learn more about Clever Care Health Plan:
https://clevercarehealthplan.com
Topical time codes:
00:00 - video begins
00:46 - About Clever Care
3:40 - Clever Care users
5:01 - Appeal of Eastern and Western medicine
7:28 - Community Centers
9:40 - How concierge cultural and language care positively impacts care
13:17 - Passion for the mission
15:42 - Including social and cultural aspects for holistic care
21:13 - Going back to principles
#healthcare #healthequity #seniors #seniorcare #medicareadvantage
Wednesday Aug 17, 2022
Wednesday Aug 17, 2022
Fueled by his family’s experiences, Kevin Lynch’s mission is to reduce suicide, overdoses, and incarceration of people who have mental health challenges.
Kevin’s son has bipolar disorder, and was incarcerated at a young age, spending 6 years in isolation. After release, there was limited provider availability, and he ended up using drugs and going back to jail.
That experience lead Kevin to start The Quell Foundation.
Over the last six years, The Quell Foundation has provided $2.6-million to college students who have a mental health condition, or whose parent or caregiver was lost to suicide.
The Quell Foundation also created several documentaries to show the true face of mental health - who are people from across all spectrums, not stereotypes.
The organization is working to normalize conversations about mental healthcare and reach people who need help.
Connect with Kevin: https://www.linkedin.com/in/kevin-m-lynch/
Learn more about The Quell Foundation: https://thequellfoundation.org
Lift the Mask, Portraits of Life with Mental Illness Documentary: https://quell.staging.themoderati.com/lift-the-mask-documentary/
Topical timecodes:
00:00 - video starts
00:34 - About The Quell Foundation
1:04 - Scholarships for the generation creating a paradigm shift
3:50 - Kevin’s story and his son’s story
8:27 - Success of people The Quell Foundation helps
11:19 - Growth of programs & tapping into the Junior board
17:45 - Helping reach those in need & opening the conversation
21:13 - Meaning behind the organization’s name
23:17 - Documentary, Lifting the Mask, Portraits of Life with Mental Illness
#mentalhealth #behavioralhealth #substanceuse #mentalhealthmatters #TheQuellFoundation #KevinLynch
Tuesday Aug 09, 2022
Tuesday Aug 09, 2022
Since 1853, Sheppard Pratt has been leading the way of how to care for people with mental illness.
CEO, Dr. Harsh Trivedi shares how Sheppard Pratt continues to evolve, innovate, and scale mental healthcare.
Through Dr. Trivedi's intense dedication to the meeting unmet needs in the community, focusing on strategic goals, and investing in people, the organization has grown to more than 5,000 employees, 162 programs, and 287 sites of service, while remaining grounded in its Quaker roots.
Check out this interview to learn more about Dr. Trivedi's path to Sheppard Pratt, and the keys to the organization's success.
Learn more about Sheppard Pratt: https://www.sheppardpratt.org
Connect with Dr. Harsh Trivedi: https://www.linkedin.com/in/harshktrivedimd/
Topical time codes:
00:00 - Video begins
00:33 - About Sheppard Pratt
3:42 - Meeting unmet needs
8:14 - Unique considerations of mental healthcare vs other medical specialties
13:15 - Company culture and connecting with the mission
20:17 - Finding blindspots
25:01 - Choosing a career in mental health
Sheppard Pratt, Mental Health, Behavioral Health, Physician leadership, executive leadership, Making Healthcare Work for You, Speaking Of Health, healthcare, Access to care, substance use, addiction, strategic planning, healthcare transformation, leadership, leadership transformation,
Tuesday Jul 19, 2022
Tuesday Jul 19, 2022
Kristi Daugherty, CEO of Emergence Health Network is a transformational, inspirational leader.
Located in El Paso, TX, the area they serve has an extremely high poverty level, and there are many challenges.
When Kristi took over Emergence Health Network 10 years ago, the organization had $300k in cash.... and now they have $20-million!
Kristi starts with a "Can-do" perspective, works forward, building a 3-year strategic plan that everyone in the organization delivers to.
Now finishing their 2nd 3-year plan, they've gone from overcoming financial hardships, to improving staff retention and building their team and morale, to bolstering community access and services.
For Kristi and the Emergence Health Network team, their strategic plan allows them to focus on what's important to the organization and the community, and also enables them to be agile when the unexpected pops up.
Don't miss this amazing story of transformation and collaborative leadership.
Learn more about Emergence Health Network: https://emergencehealthnetwork.org
Connect with Kristi: https://www.linkedin.com/in/kristen-daugherty-lcsw-s-lisw-s-mba-3b59577a/
Topical time codes:
00:00 - video begins
1:00 - Transformation journey
3:58 - Strategic planning
6:43 - How to prioritize areas of the plan
9:18 - A plan that allows for agility
12:06 - "What we can do" approach
15:52 - How you know you've reach transformation
17:58 - Successes/What keeps Kristi going
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#healthcare, #mentalhealth, #behavioralhealth, #strategicplanning, #healthcaretransformation, #leadership, #leadershiptransformation, #EmergenceHealthNetwork, #SpeakingofHealth, #KristiDaugherty
Tuesday Jul 12, 2022
Tuesday Jul 12, 2022
Steve Miccio’s life was forever changed after experiencing a bi-polar manic episode that lead to a hospital stay. He says he went in Steve Miccio and left a mental patient.
He knew then that there was a “better way to treat people than tradition.”
With that mission in mind, he began working on a mental health unit, and eventually became the CEO of People USA, a peer run organization for people with mental health issues.
At People USA, Steve and his staff ensure that they’re there with their guests every step of the way. They have a respite house, a stabilization center, help with hospital discharge planning, to care coordination, and more.
They treat people with hope and dignity.
Check out the full interview with Steve to hear about his journey and how he’s changing mental health care.
Connect with Steve: https://www.linkedin.com/in/steve-miccio-78a48314/
Learn more about People USA: people-usa.org
Topical time codes:
00:00 - video starts
00:35 - About People USA
1:03 - Steve’s story
9:06 - Changing the system
14:52 - Treating people with hope and dignity
17:54 - Moving beyond the stigma
21:19 - Funding & taking time with those they serve
24:20 - Working with ambivalence
27:20 - The role of empathy
29:19 - Shifting communities
30:26 - Positive situations that stand out